Felicia Peram
Columbia,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Spring Valley AC & Heating
11.2018 - 06.2022
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
- Answered phone calls and responded to customer emails.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Data Analyst Consultant
CoreLogic
04.2014 - 10.2018
- Provided ongoing support to internal clients regarding their data-related inquiries or concerns.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Deployed predictive analytics models to forecast future trends.
- Designed and developed data pipelines to acquire, clean and process data.
- Implemented business intelligence solutions to increase operational efficiency.
Customer Care Representative
ABC Home Pest Control and Commercial Services
11.2010 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Utilized computer software to manage customer information and service scheduling.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Hotel Front Desk Agent
Main Stay Suites
03.2006 - 09.2010
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
Hotel Front Desk Agent
Riverwalk Plaza Hotel
09.2003 - 03.2006
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
Education
High School Diploma -
Sam Houston High School
San Antonio, TX06.2002
Skills
Microsoft Office Suite
Appointment Scheduling
Order Processing
Microsoft Outlook
Customer Service
Problem-solving abilities
Timeline
Customer Service Representative
Spring Valley AC & Heating
11.2018 - 06.2022
Data Analyst Consultant
CoreLogic
04.2014 - 10.2018
Customer Care Representative
ABC Home Pest Control and Commercial Services
11.2010 - 01.2014
Hotel Front Desk Agent
Main Stay Suites
03.2006 - 09.2010
Hotel Front Desk Agent
Riverwalk Plaza Hotel
09.2003 - 03.2006
High School Diploma -
Sam Houston High School
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