Felicia Perez
San Diego,CA
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
19
19
years of professional experience
Work History
Community Manager
The Towbes Group
09.2022 - 07.2024
- Streamlined operations by communicating efficiently with residents, keeping meticulous records, budget management, and internal collaboration.
- Conducted yearly inspections to identify needed improvements and maintain highest standards.
- Addressed and resolved resident complaints and inquiries, maintaining high satisfaction.
- Monitored and tracked payments and expenses, providing timely and accurate financial expense reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts while working with the Regional Manager.
Assistant Community Manager
The Towbes Group
05.2021 - 08.2022
- Met with residents to gather information and develop effective solutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information using Yardi systems.
Customer Service Representative
The Towbes Group
03.2020 - 05.2021
- Responded to prospect and resident requests regarding leases and service requests.
- Delivered exceptional customer service to every prospect by leveraging extensive knowledge of the community during phone calls and tours while always creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective prospect and resident satisfaction rates.
GUEST EXPERIENCE EXPERT
The Ritz Carlton Bacara
01.2017 - 03.2020
- Process all guest check-ins by confirming reservations, assigning room, and issuing keys
- Received and screened high volume of internal and external communications, including email and through a multi line phone system
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
FRONT DESK LEAD
Darin Jon Studio
01.2016 - 01.2017
- Managed receptionist area, including greeting guests and responding to telephone and in-person requests for information
- Answered a high volume phone calls and booked appointments for over 10 stylists in the salon daily
- Took inventory of products weekly and placed orders according to what was needed for two different product lines used
- Entered daily sales into Quick Books on a weekly basis.
Shift Supervisor
Starbucks
05.2005 - 06.2008
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
Education
Licensed Cosmetologist -
Paul Mitchell The School
Santa Barbara, CA12.2009
Skills
- Effective Planning
- Operations Management
- Financial Budgeting and Reporting
- Conflict Handling
- Community Engagement
- Employee Performance Management
Timeline
Community Manager
The Towbes Group
09.2022 - 07.2024
Assistant Community Manager
The Towbes Group
05.2021 - 08.2022
Customer Service Representative
The Towbes Group
03.2020 - 05.2021
GUEST EXPERIENCE EXPERT
The Ritz Carlton Bacara
01.2017 - 03.2020
FRONT DESK LEAD
Darin Jon Studio
01.2016 - 01.2017
Shift Supervisor
Starbucks
05.2005 - 06.2008
Licensed Cosmetologist -
Paul Mitchell The School
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