Felicia Petersen
Human Resources
Omaha,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
AmeriFirst, a Division of FNBO
02.2022 - 05.2023
- Efficiently managed bi-weekly payroll for 200 employees, optimizing deductions, benefits, and commissions, enhancing payroll accuracy and employee satisfaction.
- Maintained precise payroll records and reconciled accounts, ensuring financial transparency and streamlined accounting procedures.
- Led recruitment efforts, collaborating with managers to meet staffing needs promptly, promoting workforce stability and operational efficiency.
- Implemented comprehensive onboarding procedures, ensuring regulatory compliance and enhancing the new hire experience.
- Updated and managed the Company Handbook, contributing to HR policy development and promoting consistent employee guidelines.
- Provided valuable HR insights through internal reporting, facilitating informed decision-making and proactive HR management.
- Ensured compliance with employment laws and regulations, minimizing legal risks and fostering a harmonious workplace environment through effective conflict resolution.
Collections Training & Recruiting Manager
AmeriFirst Home Improvement Finance
01.2020 - 02.2022
- Maintained legal compliance and minimized risks by overseeing debt collection laws.
- Managed recruitment processes to ensure a skilled workforce.
- Facilitated smooth onboarding for new employees, promoting a seamless transition.
- Conducted regular training sessions to develop employee skills and uphold best practices.
- Provided constructive feedback through quality audits, ensuring compliance and effectiveness.
- Demonstrated negotiation skills in debt collection calls, resolving payment issues.
- Facilitated communication and coordination within teams as a trusted liaison.
- Successfully negotiated payment options, settlements, and deadlines while maintaining customer
Customer Service Representative
Lincoln Financial Group
12.2016 - 12.2019
- Managed inbound calls from customers initiating short-term disability or life insurance claims, guiding them through the process and emphasizing the importance of paperwork completion.
- Contributed to the Employee Assistance Program by brainstorming innovative ways to show appreciation to customer service agents, fostering a positive work environment.
- Selected for an elite panel tasked with reviewing phishing schemes and leading the development of solutions, demonstrating expertise in cybersecurity and proactive problem-solving.
Recruiting and Retention Manager
DialAmerica, Inc.
06.2015 - 10.2016
- Successfully led a team of three, comprising front desk personnel and recruiting assistants, achieving consistent surpassing of quarterly hiring targets.
- Spearheaded recruitment efforts, conducting inquiries, interviews, and applicant research, resulting in effective hiring and talent acquisition.
- Utilized social media and organized hiring events to expand the applicant pool, enhancing recruitment strategies.
- Developed innovative employee reward systems for referrals, fostering employee engagement and retention.
- Researched industry best practices, cultivated relationships with internal and external recruitment resources, optimizing recruitment processes and talent acquisition.
Sales Supervisor
Omaha World-Herald
03.2009 - 03.2015
- Led and managed a sales team, conducting monthly meetings to strategize and evaluate performance.
- Provided comprehensive training to new hires, ensuring their preparedness for success.
- Converted cold leads into loyal customers through effective communication skills.
- Implemented a sales calendar for proactive client outreach, increasing subscription retention.
- Assisted customers and resolved conflicts, maintaining positive relationships.
- Collaborated with supervisors to improve delivery processes and customer service standards.
- Efficiently managed sales numbers and calling orders to maximize effectiveness.
Human Resources Administrator
Specialty Finishing
02.2014 - 10.2014
- Maintained multiple phone lines with incoming calls while completing all front desk duties including package receiving, giving directions, transferring calls, scheduling appointments, and mail distribution
- Interviewed candidates and scheduled 2nd interview with department managers
- Conducted background checks, employment and i9 verification
- Submitted health insurance information
- Created and implemented safety guidelines and restrictions aligned to OSHA standards, chaired monthly meetings with all manager
- Maintained employee records and client information
- Entered payroll information, consulted with managers regarding pay and hours
- Created orders with clients, performed final quality assurance tests on all new designs before being printed.
Education
Bachelor of Science - Human Resources
Bellevue University
06.2026
Diploma - General Studies
Fremont High School
Fremont, NE05.2007
Skills
- Policy Implementation
- Records Management
- Regulatory Compliance
- Grievance handling
- Training and mentoring
- Termination Procedures
- Employee Onboarding
- Recruitment Strategies
- Compensation and benefits
Certification
- SHRM-CP, 07/01/22, 07/01/25
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Human Resources Generalist
AmeriFirst, a Division of FNBO
02.2022 - 05.2023
Collections Training & Recruiting Manager
AmeriFirst Home Improvement Finance
01.2020 - 02.2022
Customer Service Representative
Lincoln Financial Group
12.2016 - 12.2019
Recruiting and Retention Manager
DialAmerica, Inc.
06.2015 - 10.2016
Human Resources Administrator
Specialty Finishing
02.2014 - 10.2014
Sales Supervisor
Omaha World-Herald
03.2009 - 03.2015
Bachelor of Science - Human Resources
Bellevue University
Diploma - General Studies
Fremont High School
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