Felicia Phillips
Rochester,NY
Summary
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Overview
22
22
years of professional experience
Work History
Physician Support Representative-PM&R
University of Rochester, Strong Memorial Hospital
05.2024 - Current
- Instructed patients and families on medical diagnoses and treatment options.
- Collaborated with consulting physicians regarding care of patients.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
- Facilitated smooth day-to-day operations by managing schedules, booking appointments, and responding to inquiries promptly.
- Streamlined receptionist duties such as answering phone inquiries about services offered at the shop or booking appointments according to availability schedules.
- Assisted front desk staff with booking appointments and managing schedules, ensuring seamless operations in the salon.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Physician Support Representative/Post Kidney Transplant
University of Rochester
01.2024 - Current
- Scheduling imaging, biopsies, stent removal
- Insurance Prior Authorizations for medication approvals (CoverMyMeds)
- Lab Order Entry, standing and future orders
- Letters to Patient/Offices as requested by Provider/NPs/APPs
- Provider/NPs/APP Assistance
- Patient Communication, Donor intake calls
- Voicemails
- Faxes-Right Fax
Physician Support Specialist/Admin Assistant I
University of Rochester
03.2023 - 01.2024
- Makes appropriate changes to Provider clinical templates using Epic.
- Schedules required meetings on Surgeons academic calendar.
- Responsible for the scheduling of operating room procedures. Coordinating with other services.
- Responsible for the preparation of all clinical days and making sure all images are scheduled prior to Patient follow-up visits.
- Answering phones multi-line phones.
- Tumor Board request submission.
- Obtain Prior Authorizations (for Surgery and Imaging Exams)
Education Secretary IV
University of Rochester
05.2021 - 03.2023
- Responsible for the coordination of didactic sessions for residents which includes working with the residency program director/associate director to invite faculty and other speakers. Reserve rooms/locations, coordinate food, beverage, ensure availability of needed supplies.
- Principal support for Residency Program Director/Administrator.
- Makes appropriate changes in schedules using AMION, Page office, and Ogenda to alerts affected people of changes that involve faculty, clinics, and/or residents.
- Using rotation schedules to request payment for café meal allowances for residents scheduled for night float rotations.
- Schedule and arrange required resident training activities.
- Financial duties include but not limited to processing requests for reimbursement of travel and conferences, food, etc.
- Responsible for keeping track of resident duty hours and case log list to ensure everyone is compliant with ACGME guidelines.
- Maintain residency website, making sure all information is up to date and ready for recruitment season as well as staying current.
- Answering phones multi-line phones.
- P-Card use. Reimbursements for Resident Registrations, conferences, travel arrangements
Physician Support Specialist
University of Rochester
04.2011 - 05.2021
- OR Coordinator for (3) Attending’s
- Maintain spreadsheet/calendar for cases scheduled
- Coordinate combined cases with Internal/External offices!
- Obtain Prior Authorizations (for Surgery and Imaging Exams)
- Charge entry, collect payments
- Computer Skills: Axium, Dolphin Imaging
- Scheduling
- Answering phones, customer service-scheduling, booking surgeries, chart prep, disability forms
Outpatient Access Specialist
University of Rochester
11.2010 - 04.2011
- Checked In/Out Patients
- Scheduled Patient appointments
- Obtained Prior Authorizations/verified insurance coverage
- Entered Charge Entry
- Triaged phone calls
- Completed Medical Records Request
Secretary IV
University of Rochester
12.2002 - 11.2010
- Responsible for Physicians person, surgical and clinical calendars
- Obtained Prior Authorizations
- Completed Medical Records Request (Patient, Attorney and Disability requests)
- Scheduled Patient Clinic and Imaging appointments
- Responsible for Physicians License renewals, billing and curriculum Vitae updates; CME credits
- Arranged luncheons, meetings, travel and conference arrangements
- Current programs: Microsoft Word, Excel, PowerPoint, Outlook, Google Calendar, Epic, Life Image
- Answering phones, scheduling, booking surgeries, chart prep, disability forms, referrals, filing, inventory, typing, purging charts, Iron Mountain Storage
- Maintaining on call schedules, personal and professional schedule for the Doctor, scripts, Superbills, handling incoming and outgoing mail, customer service, maintaining expenses for provider, travel, expenses.
- Coverage for vacationing/disability co-workers
- Worked for Gary B Tebor, M.D. (Transferred from Private Practice when Practice was acquired by University)
Education
Elementary Education K-6th Grade
Keuka College
06.1989
Skills
- Adapted to Hospital setting when Private Practice was merged to hospital setting in 2002
- Basic Office Equipment Skills (Use and maintenance)
Timeline
Physician Support Representative-PM&R
University of Rochester, Strong Memorial Hospital
05.2024 - Current
Physician Support Representative/Post Kidney Transplant
University of Rochester
01.2024 - Current
Physician Support Specialist/Admin Assistant I
University of Rochester
03.2023 - 01.2024
Education Secretary IV
University of Rochester
05.2021 - 03.2023
Physician Support Specialist
University of Rochester
04.2011 - 05.2021
Outpatient Access Specialist
University of Rochester
11.2010 - 04.2011
Secretary IV
University of Rochester
12.2002 - 11.2010
Elementary Education K-6th Grade
Keuka College
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