Felicia Pippen
Alsip,IL
Summary
Highly versatile and service-oriented professional with strong experience in both travel reservations and healthcare administration. Adept at managing high-volume inquiries, coordinating complex schedules, and delivering exceptional customer service in fast-paced environments. Skilled in using reservation platforms and electronic medical records (EMR) systems to maintain accurate documentation, resolve issues, and support smooth operations. Known for strong communication, attention to detail, and the ability to stay organized while providing a positive, compassionate experience to clients and patients.
Overview
17
17
years of professional experience
Work History
Travel Reservation Agent
Elite Luxury Escapes
Chicago, Illinois
01.2022 - Current
- Assisted customers with booking flights, hotels, car rentals, cruises, and vacation packages through phone, email, and online platforms managing over 50 call a day.
- Provided personalized travel recommendations based on customer needs, preferences, and budgets.
- Utilized reservation systems and travel software to create, modify, and manage customer itineraries with accuracy and efficiency.
- Resolved travel-related issues, including schedule changes, cancellations, and booking conflicts, ensuring minimal disruption to customer plans.
- Processed payments, issued confirmations, and maintained secure, accurate customer records.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and providing clear, professional communication.
- Monitored travel promotions, pricing updates, and industry trends to provide clients with the best available options.
- Demonstrated strong problem-solving skills, attention to detail, and the ability to work efficiently in fast-paced environments.
Administrative Medical Assistant
JB Jenkins & Associates
Chicago, Illinois
01.2018 - Current
- Managed high-volume phone lines over 50 customer calls per day, responding to patient inquiries, routing calls, and providing accurate information regarding clinic services and policies.
- Collected, verified, and updated patient demographics, insurance information, and consent forms to ensure accurate billing and records.
- Processed referrals and prior authorizations for specialist visits, imaging, prescriptions, and procedures in compliance with insurance requirements.
- Prepared charts and maintained organized, confidential patient files in accordance with HIPAA guidelines.
- Assisted with billing tasks, including posting payments, verifying coverage, and resolving insurance or claim issues.
- Coordinated with physicians, nurses, and clinical staff to support smooth patient flow and efficient daily operations.
- Handled incoming faxes, lab results, and provider correspondence, ensuring timely distribution and documentation in EMRs.
- Scheduled patient appointments, follow-ups, and procedures using electronic medical record (EMR) systems.
Medical Administrative Assistant
Aunt Martha/Highland Community Medical Center
Chicago, Illinois
05.2009 - 12.2017
- Ensured compliance with HIPAA regulations in all documentation.
- Provided direct clinical support to physicians and ensured accurate data entry into the EMR system.
- Verified insurance eligibility, and obtained authorizations.
- Managed patient care logs, appointment records, and service notes.
- Entered and updated patient demographics, insurance information, and visit data into EMR systems.
- Assisted with patient scheduling and managed large volumes of medical files.
- Verified and cross-checked data to prevent documentation errors.
Education
Graduate Certificate - Medical Assistant
Everest College
Merrionette Park, Illinois04-2009
Graduate Certificate - Business Administration
Robert Morris College
Chicago, IL12-1996
Skills
- Reservation systems
- Itinerary management
- Payment processing
- Travel software
- Booking modifications
- Customer relationship management
- Patient scheduling
- Medical billing
- HIPAA compliance
- Insurance verification
- Problem solving
- Attention to detail
- Critical thinking
- Insurance verification mastery
- Interpersonal relationship building
References
References available upon request.
Timeline
Travel Reservation Agent
Elite Luxury Escapes
01.2022 - Current
Administrative Medical Assistant
JB Jenkins & Associates
01.2018 - Current
Medical Administrative Assistant
Aunt Martha/Highland Community Medical Center
05.2009 - 12.2017
Graduate Certificate - Medical Assistant
Everest College
Graduate Certificate - Business Administration
Robert Morris College