Felicia Pippen
Alsip,Illinois
Summary
Customer Service Professional with 2 decades of experience in healthcare and administrative roles. Strong problem-solving, teamwork, and communication skills. Proven track record of enhancing client satisfaction, streamlining operations, and effectively coordinating with healthcare professionals. Committed to delivering exceptional services and fostering positive relationships with clients and colleagues. Detail-oriented approach with comprehensive experience in managing office operations and enhancing office efficiency through expert scheduling, record-keeping, and client communication. Skills include performing medical procedures, handling patient information with confidentiality, and providing personalized care that improves patient outcomes. Adept at multitasking, problem-solving, and working collaboratively with healthcare professionals and clients to ensure the highest standards of service and support.
Overview
20
20
years of professional experience
Work History
Medical Courier
Elite Courier/Lab Logistics
05.2024 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
Home Health Aide
Accent Care Home Health
05.2011 - 12.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Medical Assistant/Data Entry Clerk
Aunt Martha's/Highland Community Medical Center
05.2009 - 09.2016
- Triage/blood pressure check/temperature check/diabetic check/urine collection/weight/general assessment for care/etc.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Administrative Clerk/Data Entry Clerk
SD Products/Highland Community Bank
03.1997 - 01.2008
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information
- Delivered exceptional customer service through direct communication with clients and team members
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
Education
Diploma - Medical Assistant
Everest College - Chicago
Chicago, IL04.2009
Diploma - Computerized Business Systems
Robert Morris College
Chicago, IL12.1996
Skills
- Patient Care
- Home Safety Assessments
- Transport laboratory specimens
- Proof of delivery
- Communication skills
- Analytical skills
- Problem-solving aptitude
Timeline
Medical Courier
Elite Courier/Lab Logistics
05.2024 - Current
Home Health Aide
Accent Care Home Health
05.2011 - 12.2023
Medical Assistant/Data Entry Clerk
Aunt Martha's/Highland Community Medical Center
05.2009 - 09.2016
Administrative Clerk/Data Entry Clerk
SD Products/Highland Community Bank
03.1997 - 01.2008
Diploma - Computerized Business Systems
Robert Morris College
Diploma - Medical Assistant
Everest College - Chicago
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