Felicia Pivaral
Jeffersonville,IN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Certified bilingual in spanish.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Coordinator for Behavioral Health- externship
Louisville Integrated Care
08.2019 - 03.2020
- Collaborates with the PCP and follows through with the identified plan in a timely manner
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Developed and adjusted work schedules for staff.
- Implemented new policies and educated staff on changes.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
Certified Medical Assistant/Office Manager
All around healthcare
11.2017 - 03.2020
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
CCMA Supervisor
ULP Physicians Surgery
11.2023 - Current
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Certified Medical Assistant Supervisor
University of Louisville Physicians (ULP) MEH
07.2023 - 11.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated employee performance and coached and trained to improve weak areas.
Certified Clinical Medical Assistant (CCMA) Lead
University of Louisville Physicians Trager (ULP)
12.2022 - 07.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Manager
Walmart
07.2021 - 12.2022
- Leads and develops teams effectively by teaching, training, and actively listening to associates
- Drives the financial performance and sales
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders
- Provides supervision and development opportunities for associates
- Ensures compliance with company policies and procedures and supports company mission, values
Medical Assistant/Clinical Coordinator
ULP PEDIATRIC PULMONOLOGY
11.2016 - 06.2017
- Record & update patient information into Allscripts, as well as managing appointment scheduling and follow-up
- Triage, Transport Patients to ER
- Medical records
- Maintained & cleaned exam room and all medical equipment
- Managed 7 employees
- Managed payroll
- Ordered supplies
- All Pas for testing or medication.
Medical Assistant/Clinical Coordinator
Memorial hospital
12.2014 - 11.2016
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Improved patient outcomes by developing and implementing comprehensive clinical programs and initiatives.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
Medical Assistant/Clinical Coordinator
AGELESS MED SPA
06.2010 - 11.2014
- Assisted family doctor with exams and procedures, Triage, scheduling, Phlebotomy, and injections
- Maintained & cleaned exam room and all medical equipment
- Oversaw all supply inventory; responsible for ordering and stock maintenance
- Responsible for organizing and overseeing the administrative aspects of the office.
Medical Office Assistant/Clinical Coordinator/Massage Therapist
WATTERSON CHIROPRACTIC
02.2006 - 05.2010
- Handled phone system & appointment calendar for over 45 patients daily
- Cleaned outpatient room and disposed of medical waste
- Took & recorded patient vital signs
- Applied therapeutic treatments and massages
- Responsible for organizing and overseeing the administrative aspects of the office.
Education
Bachelor of Science - Psychology
University of Louisville
Louisville, KY05.2026
Bachelor of Science - Healthcare Administration
Purdue-West Lafayette
03.2024
Associate of Science - Medical Assisting
ATA College
Louisville, KY08.2015
High School Diploma -
Jefferson County High School
Louisville, KY06.2012
Skills
- Staff Management
- Schedule Development
- Data Analytics
- Operations Management
- Inventory Control
- Strategic Planning
- Training and Mentoring
- Staff Development
- Goal-Oriented
- Leadership Abilities
- Performance Evaluation
Certification
- OSHA 10, Present
- First Aid CPR AED, Present
- Certified Medical Assistant, ACTFL with ULH, 10/01/23, 10/01/25
Affiliations
- NSLS
- Phi Sigma Pi
- SCLA
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
CCMA Supervisor
ULP Physicians Surgery
11.2023 - Current
Certified Medical Assistant Supervisor
University of Louisville Physicians (ULP) MEH
07.2023 - 11.2023
Certified Clinical Medical Assistant (CCMA) Lead
University of Louisville Physicians Trager (ULP)
12.2022 - 07.2023
Manager
Walmart
07.2021 - 12.2022
Clinical Coordinator for Behavioral Health- externship
Louisville Integrated Care
08.2019 - 03.2020
Certified Medical Assistant/Office Manager
All around healthcare
11.2017 - 03.2020
Medical Assistant/Clinical Coordinator
ULP PEDIATRIC PULMONOLOGY
11.2016 - 06.2017
Medical Assistant/Clinical Coordinator
Memorial hospital
12.2014 - 11.2016
Medical Assistant/Clinical Coordinator
AGELESS MED SPA
06.2010 - 11.2014
Medical Office Assistant/Clinical Coordinator/Massage Therapist
WATTERSON CHIROPRACTIC
02.2006 - 05.2010
Bachelor of Science - Psychology
University of Louisville
Bachelor of Science - Healthcare Administration
Purdue-West Lafayette
Associate of Science - Medical Assisting
ATA College
High School Diploma -
Jefferson County High School
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