Felicia Platero
Canoncito
Summary
Experienced Autocad Drafter with 4+ years of expertise in creating precise and comprehensive drawings and designs for contractors and architects. Proficient in Autocad and Microsoft Office, possessing a strong technical skill set that enables effective translation of concepts into detailed visual representations. Additionally, brings 6+ years of experience as a Customer Service Clerk, honing the ability to utilize customer service techniques for utmost customer satisfaction. Keen attention to detail and a commitment to delivering high-quality work, dedicated to contributing to the success of any project or team.
Overview
13
13
years of professional experience
Work History
CAD Drafter
Western Commercial Glass, Inc
06.2022 - Current
- Utilized Autocad software to develop detailed drawings for storefronts and curtain-wall on a variety of building projects
- Demonstrated commitment to continuous learning by staying updated on latest industry trends, technologies, and software updates related to AutoCAD drafting
- Collaborated with contractors and architects to ensure drawings were compliant with industry standards
- Drafted shop drawings for fabrication of structural components and assemblies
- Assisted with the development of contractor's documents, including drawings, schematics, and specifications
- Prepare proper paperwork for submittal process
- Gather proper paperwork for Warranty Letters and Closeout process
- Elevated the quality of final drawings by maintaining a high level of attention to detail throughout all stages of the drafting process
CAD Drafter
Southwest Glass & Glazing
02.2021 - 04.2022
- Drafted shop drawings for fabrication of structural components and assemblies
- Collaborated with project managers to ensure drawings were compliant with industry standards
- Utilized Autocad software to develop detailed drawings for a variety of complex building projects
- Knowledge of building construction and systems
- Created, printed, and modified drawings in AutoCAD
- Worked with architects, engineers, and customers to efficiently resolve planning and construction issues
E Commerce - In Store Shopper
Whole Foods Market
10.2020 - 03.2022
- Provided excellent customer service, consistently receiving positive feedback from customers
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience
- Selected and purchased items to meet customer preferences and requests
- Assisted customers in finding products to enhance shopping experience
- Picked requested items to ensure order fulfillment
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Tracked substitutions and informed customers of changes
Cash/ Drop Team Member
Laguna Development Corporation
05.2018 - 02.2021
- Daily operations, including verifying and reconciling funds, exchanging currency, and providing change
- Performed daily and monthly audits to ensure accuracy of funds and compliance with company policies
- Demonstrated a strong knowledge of gaming rules and regulations
- Collaborated with team members to complete tasks on time and meet deadlines
- Counted and packaged currency
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Trained new hires on customer service, cash, table game policies and procedures
- Possessed a thorough knowledge of games and regulations, while maintaining a safe working environment
Guest Experience Team Member
Indian Pueblo Cultural Center
11.2011 - 03.2018
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries
- Maintained an organized and clean reception area
- Monitored customer service performance and implemented strategies to ensure customer satisfaction
- Handled cash and credit card transactions in accordance with company policy and procedures
- Completed daily office tasks such as filing, sorting mail, and data entry with accuracy and efficiency
- Provided support to the office by assisting with customer service inquiries, answering phone calls, and responding to emails
- Scheduling dance performances and organizing tour groups
- Provided knowledgeable recommendations for local attractions, restaurants, and transportation options to enhance guests' stay experience
- Collaborated with team members to ensure seamless guest experience from arrival to departure
- Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Applied Science - Architectural Engineering Drafting
Central New Mexico Community College
Albuquerque, NM06-2017
Skills
- CAD software proficiency
- Deadline oriented
- Scheduling
- Microsoft Office Suite
- Customer relations
Timeline
CAD Drafter
Western Commercial Glass, Inc
06.2022 - Current
CAD Drafter
Southwest Glass & Glazing
02.2021 - 04.2022
E Commerce - In Store Shopper
Whole Foods Market
10.2020 - 03.2022
Cash/ Drop Team Member
Laguna Development Corporation
05.2018 - 02.2021
Guest Experience Team Member
Indian Pueblo Cultural Center
11.2011 - 03.2018
Associate of Applied Science - Architectural Engineering Drafting
Central New Mexico Community College
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