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Results-driven and customer-focused professional with 9 plus years of experience as a flexible customer service representative. Proven success in resolving customer concerns and inquiries, adept at accurately documenting call details, preparing reports, and organizing documentation. Skilled in providing helpful answers and relevant information to retain clients. Energetic, reliable, and well-trained in high-end merchandise environments. Leveraging superior communication and relationship-building strengths to increase and retain long-term customers. Demonstrated ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of PeopleSoft and tax software. Personable and dedicated customer service representative with extensive experience in the government industry. Solid team player with an upbeat, positive attitude, adept at establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

  Driven by a results-focused approach, I excelled at the State of Ohio Department of Taxation by streamlining audit processes and enhancing tax compliance, showcasing my proficiency in Oracle Cloud and exceptional problem-solving skills. My dedication to continuous improvement and effective communication has consistently fostered positive taxpayer relationships and operational efficiencies.  

Dynamic tax professional with a proven track record at the Internal Revenue Service, showcasing expertise in international tax laws and compliance. Leveraged analytical skills and tax software proficiency (e.g., Ultra Tax CS) to enhance compliance rates. Excelled in teamwork and complex problem-solving, significantly impacting tax law adherence and operational efficiency.

With a proven track record over a 37 year mortgage lending career., I excel in Operations management, origination, processing, underwriting and regulatory compliance, blending analytical prowess with a positive, adaptable attitude. My expertise in Encompass, DU, LP and GUS and leadership in training operations staff and FHA DE certified underwriters over the years, along with compliance adherence and TEAMWORK underscore my ability to enhance operational efficiency and foster team growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive and positive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Felicia PolstonEverett

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