Summary
Work History
Overview
Education
Skills
Software
Hi, I’m

Felicia Ponvelle

Patterson,LA
Felicia Ponvelle

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Work History

Self

Home Daycare Provider
08.2013 - 12.2014

Job overview

  • Ran a successful at-home daycare operation serving six (6) children ranging in age from 9 month to 4 years.
  • Balanced children's days between play, instruction and rest with well-designed schedules.
  • Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
  • Promoted good social skills by helping children work through conflicts and leading many collaborative games.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Bailey And Associates, LLC

Office Secretary
09.2010 - 12.2014

Job overview

  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.

Advanced Eye Institute

Medical Biller, Accounts Receivable
10.2021 - Current

Job overview

  • Resolved complex billing issues involving multiple parties by effectively coordinating communication among healthcare providers, insurers, and patients.
  • Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
  • Conducted thorough audits of patient files to ensure proper documentation and accurate invoicing.
  • Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
  • Worked effectively in fast-paced environments.

King Clinic - Dr. John King, Pulmonary Specialist

Medical Office Administrator
09.2020 - 10.2021

Job overview

  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Scheduled, rescheduled, and cancelled appointments for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Amelia Belle Casino

Cocktail Server
12.2014 - 02.2018

Job overview

  • Maintained customer satisfaction with timely guest check-ins to assess beverage needs.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assisted with bartending duties during high-volume shifts.

Overview

14
years of professional experience

Education

St. Claire Academy
Franklin, LA

High School Diploma
05.2009

Skills

    CPT coding knowledge

    Complex Problem-Solving

    Knowledge of medical insurance terminology

    Payment Posting Accuracy

    Data entry proficiency

    Excellent Customer Service

    Friendly, Positive Attitude

Software

Trizetto

MedEvolve

Novitas

MDI

Nextech

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Felicia Ponvelle