Felicia PROVOST
CHARLESTON,SC
Summary
At Food Lion, I excell as a Customer Service Supervisor, enhancing service quality by fostering team collaboration and leveraging my problem-solving skills to elevate customer satisfaction. Proven track record of maintaining efficient office operations such as counting money, making daily deposits, balancing safe, dealing with Western Union, selling Lottery, managing the front end of the store and my till drawer is always balanced. Outgoing Customer Service Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Food Lion Grocery
03.2011 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
R B Stall High School
North Charleston, SC05.1996
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Customer Relations
- Work Prioritization
- Positive and Constructive Feedback
- Handling Escalations
- Delegating Work
- Issue Resolution
- Complaint resolution
- Workflow Coordination
- Employee Supervision
- Staff Training
- Customer Service Management
- Relationship Building
- Bookkeeping
Timeline
Customer Service Supervisor
Food Lion Grocery
03.2011 - Current
High School Diploma -
R B Stall High School
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