Felicia Puccio
Palm Coast,FL
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
20
20
years of professional experience
Work History
Professional Assistant/Hybrid
HealthTrust Workforce Solutions
11.2021 - Current
- Works closely with Program Professionals and Program Manager to provide effective assistance for specific aspects of day to day operations.
- Maintains open communications with Travel recruiter, Program Professional and Program Managers in an effort to meet special needs and address problem or concerns.
- Responds to supervisors and co-workers request for information and assistance in a timely manner.
- Receives and screens travelers, client facilities and vendor partners' inquires. Forwards inquiries or complaints to the appropriate individual for resolutions and follows up to ensure issues were resolved accordingly.
- Interacts with all team members, vendor partners and facility management to constantly improve turnaround times with submissions, offers, and extensions.
- Supports team with reporting and analytics.
- Provide coverage for day to day operations for Professional Professional on a need bases.
- Responsible for ensuring resolution for day to day issues within respective programs. Follow internal escalation plan as necessary. Meets and manages expectations from clients, suppliers and internal recourses.
- Provides excellent customer service and acts as a liaison between client and suppliers to successfully manage submission, offers and extensions.
- Manager PCF submissions and resolutions in a timely manner.
- Other duties as assigned.
Medical Assistant
Cleveland Clinic Florida
02.2018 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared patient medical specimens for laboratory testing submissions.
- Provided patient follow-up consultations and answered frequently asked questions.
- Vaccine and medication administration
- Ensured completed documentation in patient records following examinations, calls or procedures.
- Contracted patients with laboratory test results and advise of doctors recommendations.
- Responsible for monthly inventory and ordering of supply's for day to day operations.
- Preceptor trainer for all new employee to our department.
Medical Assistant
Juno Dermatology
12.2016 - 02.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared patient medical specimens for laboratory testing submissions.
- Accepted incoming patients calls to answer preliminary questions and review need for dermatologist follow-up or additional care.
- Contacted patients with laboratory test results and advised of doctor recommendations.
Medical Assistant
CareSpot Urgent Care
12.2009 - 09.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Handling of administrative duties answering phones,scheduling appointments, patient processing, billing and bookkeeping.
- Allowing physicians and clinicals staff to focus on the health concerns of patient by providing direct coverage and assistance as needed.
- Reacting calmly and effectively in emergency situations, adding a personal and caring touch, immediately putting patients at ease.
- Corporate Market Trainer. Assisting other centers with training of new clinical employees to implement understanding of corporate compliance and EHR/EPM systems, and company policy and producers.
- Drug screen, PFT and BAT Corporate trainer. Provided training to all new employees of Drug screens with escreen, Lab Core, and Quest specimen handling. As well has PFT training and LifeLoc BAT training.
- Responsible for inventory and ordering supplies for day to day operations.
- Responsible to scheduling all staff including clinicians.
- Responsible to quarterly AHCA documentation.
Office Assistant
Markline Distributors
01.2004 - 12.2009
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted with budgeting and financial management to keep office operating within budget.
- Monitored security to help maintain equipment, data and information safety.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
Education
Associate of Applied Science - Nursing
Palm Beach State College
Lake Worth, FL06.2021
Associate of Science - Medical Assisting
Everest College
Pompano Beach, FL11.2009
Skills
- Administrative Support
- Verbal and Written Communication
- Multi-Line Phone Systems
- Time Management
- Email Correspondence
- Customer Relations
- Professional Correspondence
- Compiling Statistics
- Financial Administration
- Billing and Coding
- Workflow Improvements
- Presentation Creation
- Assisting with Deployments
- Operations Support
- Skilled in Microsoft Word, Excel, PowerPoint WorkForce, Works, Quickbooks, Epic
- Team Collaboration
- Workload Management
- Troubleshooting and Assistance
Timeline
Professional Assistant/Hybrid
HealthTrust Workforce Solutions
11.2021 - Current
Medical Assistant
Cleveland Clinic Florida
02.2018 - 11.2021
Medical Assistant
Juno Dermatology
12.2016 - 02.2018
Medical Assistant
CareSpot Urgent Care
12.2009 - 09.2017
Office Assistant
Markline Distributors
01.2004 - 12.2009
Associate of Applied Science - Nursing
Palm Beach State College
Associate of Science - Medical Assisting
Everest College
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