FELICIA QUINTANILLA
Shirley
Summary
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Experienced with offering emotional support and crisis management. Utilizes active listening and problem-solving techniques to address immediate needs. Strong understanding of mental health principles and compassionate client care.
Overview
6
6
years of professional experience
Work History
Crisis counselor
Response Crisis Center
11.2023 - Current
- Provides immediate support to help seekers while de escalating their crisis, thoroughly safety assess, explore, safety plan and offer resources when applicable.
Book Keeper/supervisor
Dream Pools
06.2019 - Current
-Take care of all book keeping of the business including making sure all licenses and certifications are current and up to date.
-Monitored inventory levels, ensuring timely restocking of supplies to maintain workflow continuity.
-Conducted regular performance evaluations, providing constructive feedback to foster employee development.
-Resolved customer complaints promptly, enhancing service quality and customer satisfaction ratings.
Education
Associate - General studies
Suffolk County Community College
Selden, NY12.2022
Skills
- Skilled in emergency response
- Proficient in safety planning
- Effective time management
- Analytical problem solving
- Five years of critical thinking experience
- Demonstrated flexibility in diverse environments for five years
- Skilled at managing stress while delivering results
- manage business and make sure all certifications and licenses are up to date- 5 years
- Dedicated to meeting goals for 5 years
- Extensive customer service background spanning five years
Timeline
Crisis counselor
Response Crisis Center
11.2023 - Current
Book Keeper/supervisor
Dream Pools
06.2019 - Current
Associate - General studies
Suffolk County Community College
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