Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Ramsay

Lot 949 Timmer’s Dam Angoy’s Avenue ,New Amsterdam Berbice

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Security Officer

Queens Way
, New Amsterdam
11.2024 - Current
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained high levels of alertness throughout shifts.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Operated communication systems between officers stationed throughout the facility.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Responded to alarms and conducted investigations as required.
  • Assisted in the development and implementation of security policies and procedures.

Office Assistant

Gupta Engineering
, East Canje Berbice
01.2024 - 09.2024
  • Answered phone calls and directed them to appropriate personnel.
  • Typed, formatted and edited correspondence and other documents.
  • Managed inventory of office supplies and placed orders when needed.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Developed organizational filing systems for confidential customer records and reports.
  • Trained staff members to perform work activities and use computer applications.
  • Maintained and updated filing, inventory and database systems, manually or using computer.

Customer Service Representative

Qualfon
Providence Georgetown, Georgetown
03.2022 - 01.2024
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Tiara Academy
New Amsterdam Berbice
06-2018

CXC - Caribbean Examination Council

Mahaicony Secondary School
Guyana
06-2015

Skills

  • Microsoft office expertise
  • Multitasking and organization
  • Verbal and written communication
  • Administrative support
  • Team development
  • Merchandise upselling
  • Office equipment proficiency
  • Order fulfillment
  • Customer consulting
  • Critical thinking
  • Data entry

Certification

  • Information & Communication Technology
  • Office Assistance
  • Microsoft Words
  • Excel for beginner

Timeline

Security Officer

Queens Way
11.2024 - Current

Office Assistant

Gupta Engineering
01.2024 - 09.2024

Customer Service Representative

Qualfon
03.2022 - 01.2024

High School Diploma -

Tiara Academy

CXC - Caribbean Examination Council

Mahaicony Secondary School

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Felicia Ramsay