Overview
Work History
Education
Timeline
AssistantManager
FELICIA RANSOM

FELICIA RANSOM

Cairo,NY

Overview

23
23
years of professional experience

Work History

Expeditor

Hannaford
01.2022 - 01.2025
  • Assisted in packing and handling of to-go orders for the store
  • In charge of making sure orders were properly packed and delivered while making sure all employees were following standard protocols
  • Optimized store layouts with strategic merchandising techniques, resulting in increased sales and improved overall aesthetics.
  • Provided exceptional customer service by actively engaging shoppers, offering personalized recommendations based on their preferences and needs.
  • Streamlined the shopping process for better user experience by regularly updating and maintaining product information.
  • Coordinated with store managers to develop effective staff schedules, ensuring adequate coverage during peak hours.
  • Worked with customer service to handle escalated customer issues.

Sales Associate

Home Depot
01.2021 - 01.2022
  • Assisted customers with ordering and purchasing items
  • Kept sales floor stocked, clean, and computer register for inventory
  • Provided courteous and professional customer service by helping them with displays and customizing products in the store
  • Inventory and preparing Millwork for customer orders and getting estimates for their projects to be done at home with guidelines and measurements of millwork items
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
  • Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.

Data Entry Operator (Seasonal)

Bank of America
01.2008 - 01.2011
  • Accurately processed 50-60 tax returns per shift exceeding performance goals
  • Generated sales and yearly tax forms, New York State taxes biquarterly
  • Completed data entry tasks with accuracy and efficiency.
  • Verified data files prior to entry to maintain high data accuracy.
  • Maintained files, records, and chronologies of entry activities.
  • Updated and maintained customer information, documents and records.
  • Managed and organized documents for data entry tasks.
  • Followed data entry protocols, rules and regulations.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.

Seasonal Sales Floor Assistant Manager/Cashier

Kohl’s
01.2007 - 01.2008
  • Trained three new employees
  • Customer service with purchases with cash and check handling
  • Handled an estimated $200-$3000 in customer purchase transactions receipts and store inventory
  • Prepared daily sales, promotions and invoice reports to the store
  • Aided in visual merchandising efforts, creating visually appealing displays that showcased products effectively.
  • Participated in regular training sessions, staying up-to-date on product offerings and company policies.
  • Improved overall store efficiency through excellent time-management skills while completing daily tasks such as stocking, cleaning, and customer assistance.
  • Worked closely with fellow Floor Assistants to provide seamless support across all departments within the store setting.
  • Enhanced customer satisfaction by providing efficient and friendly service on the sales floor.
  • Provided timely assistance to customers, addressing their inquiries and resolving any issues or concerns.
  • Maintained consistent communication with supervisors regarding sales goals, customer feedback, and potential areas for improvement.
  • Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.

Assistant Secretary

Rochester Institute of Technology
01.2002 - 01.2005
  • Responsible for Notetaker providing visual written display to Computer information
  • Printing to the distribution network system access from classroom for disabilities
  • Helping College students and Teachers with access with their coursework registry thru CIAS dept
  • Efficiently processed invoices and wrote correspondences on behalf of the college
  • Maintained spread sheets/checklists for a database system
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
  • Responded to inquiries from callers seeking information.
  • Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
  • Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
  • Maintained accurate records using various database software programs for easy access to vital information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved employee morale through proactive assistance with day-to-day tasks and addressing concerns promptly.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor of Science - Applied Arts And Sciences

Rochester Institute of Technology
Rochester, NY
05-2004

Timeline

Expeditor

Hannaford
01.2022 - 01.2025

Sales Associate

Home Depot
01.2021 - 01.2022

Data Entry Operator (Seasonal)

Bank of America
01.2008 - 01.2011

Seasonal Sales Floor Assistant Manager/Cashier

Kohl’s
01.2007 - 01.2008

Assistant Secretary

Rochester Institute of Technology
01.2002 - 01.2005

Bachelor of Science - Applied Arts And Sciences

Rochester Institute of Technology

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