Felicia Ray
Bedford,Virginia
Summary
Dynamic Pre K Teacher at Little Light Early Learning Center with a proven track record in early childhood education and customer service. Excelled in creating engaging learning environments, enhancing student social skills, and fostering strong parent-teacher communication. I've demonstrated patience, empathy, and a commitment to customer satisfaction, significantly boosting student engagement and support networks. I meet students and families where they are at this moment, then we work together to get the student to where they need to be. I've taken many classes and certifications throughout my time in the classroom.
Overview
14
14
years of professional experience
Work History
Pre K Teacher
Little Light Early Learning Center
07.2007 - 04.2014
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained organized, fun and interactive classroom to help children feel safe.
Customer Service Representative
Startek USA
07.2005 - 07.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Walmart
07.2002 - 07.2005
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier/Cook
Burger King
03.2000 - 07.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Transferred - General Studies
Central Virginia Community College
Lynchburg, VANo Degree - Education
Liberty University
Lynchburg, VAHigh School Diploma -
Staunton River High School
Moneta, VA06-2002
Skills
- Early childhood education
- Customer service
- Customer satisfaction
- Work ethic and integrity
- Patience and empathy
- Written and verbal communication
- Parent-teacher communication
Timeline
Pre K Teacher
Little Light Early Learning Center
07.2007 - 04.2014
Customer Service Representative
Startek USA
07.2005 - 07.2007
Customer Service Cashier
Walmart
07.2002 - 07.2005
Cashier/Cook
Burger King
03.2000 - 07.2002
Transferred - General Studies
Central Virginia Community College
No Degree - Education
Liberty University
High School Diploma -
Staunton River High School
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