Felicia Raybourne
Midvale
Summary
Dedicated worker with a proven track record of providing excellent customer service. Enjoys working in warehouse environment. Knows Shipping and receiving processes, conducting thorough inspections, and maintaining organized storage operations is important. Proficient in handling a variety of materials to ensure top-notch packaging standards and minimize potential risks. Committed to leveraging previous experience and unwavering dedication to consistently meet production and quality objectives in either Customer Service or Warehouse.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
West Valley City, UT
08.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Amazon-West Valley City, UT
Cleaner
Elkridge Management
American Fork, UT
08.2024 - 03.2025
- Used time management and efficient cleaning methods to meet check in and checkout deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols for Airbnb property.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Washed linens and made beds.
- Inspected for damages and took before & after photos of property
- Took inventory of combustibles and re-stocked them when needed.
- Elkridge Management-American Fork, UT
Cleaner
Prestige Management
Sandy, UT
07.2022 - 03.2023
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks for optimal sanitation levels after moveouts and evictions.
- Prestige Management-Sandy, UT
Service Department
Tim Dahle Nissan South Towne
Sandy, UT
07.2021 - 03.2022
- Engaged in user support interactions via telephone, chat and email platforms.
- Worked side by side with service techs filling their schedule and communicating with customers about service.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer service inquiries.
- Scheduled vehicle service and repairs via email, phone, and chat.
- Tim Dahle Nissan South Towne-Sandy, UT
Scheduling Specialist
Clearsource
Sandy, UT
06.2018 - 06.2021
- Streamlined appointment scheduling process by implementing an efficient online booking system.
- Scheduled patients for free sleep study and hearing evaluations.
- Collaborated with team members to optimize scheduling efficiency, leading to improved overall staff performance.
- Prioritized urgent appointments, ensuring timely access to care for clients with critical needs.
- Reduced appointment no-shows by proactively contacting clients to confirm attendance or reschedule as needed.
- Hosted radio shows for My Hearing Centers and Sound Sleep Medical.
- Clearsource-Sandy, UT
Customer Service Representative
Xerox-Mmc
Sandy, UT
09.2016 - 06.2017
- Took payments and viewed camera pictures to make sure it is valid registered owner
- Took inbound calls for L.A Metro Express Lanes concerning violations customers had received.
- Took inbound calls for L.A Metro Express Lanes processing plate changes, removed DMV holds, etc.
- Xerox-Mmc-Sandy, UT
Customer Service
Teleperformance
West Valley City, UT
03.2014 - 08.2015
- Took inbound calls for USAA assisting with military and their families financial accounts before and after deployment.
- Teleperformance-USA-West Valley City, UT
Paralegal
Lexington Law Firm
09.2013 - 12.2013
- Took Inbound calls from clients and potential clients. Assisted them through getting them set up on the road to better credit and a better life.
- Asked probing questions to find out what their goals in life and why it's important for them.
- Then stress the benefit of the credit repair and how it will help them.
- Gathered all information needed to set up case for the lawyer.
- Represented Lexington Law Firm working as a credit advisor and helping people see how this program will help them and close the sale.
- Later was promoted to work o12011n the cases and gather any information from clients needed to go further with the credit repair.
- Lexington Law Firm
Education
Diploma -
Granger High School
West Valley City, UTSkills
- Documentation review
- Driving
- Microsoft Word
- Analysis skills
- Call Center
- CSR
- Paralegal experience
- Insurance Verification
- Sales
- Time management
- Case Management
- Financial services
- Medical Scheduling
- Customer Support
- Technical support
- Customer Service
- Research
- Customer Care
- Customer service
- Administrative experience
- Multi-line Phone Systems
- Legal Research
- Software troubleshooting
- English
- Microsoft Outlook
- Analysis Skills
- Legal research
- Cold calling
- Cleaning
Accomplishments
- Achieved filling orders quickly through effectively helping with the stow and preparation of Amazon products.
Certification
- Driver's License
- Non-CDL Class C
Timeline
Cleaner
Elkridge Management
08.2024 - 03.2025
Warehouse Associate
Amazon
08.2023 - Current
Cleaner
Prestige Management
07.2022 - 03.2023
Service Department
Tim Dahle Nissan South Towne
07.2021 - 03.2022
Scheduling Specialist
Clearsource
06.2018 - 06.2021
Customer Service Representative
Xerox-Mmc
09.2016 - 06.2017
Customer Service
Teleperformance
03.2014 - 08.2015
Paralegal
Lexington Law Firm
09.2013 - 12.2013
Diploma -
Granger High School