Felicia Raybourne
Midvale,UT
Summary
Results-driven individual with extensive experience in customer service and warehouse operations. Demonstrated knowledge of shipping and receiving protocols, optimizing workflow and maintaining high packaging quality. Proficient in managing various materials to reduce risks and ensure safety. Committed to providing outstanding support to customers in office settings, enhancing service delivery.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Warehouse Associate
Amazon
08.2023 - Current
- Loaded, unloaded, and moved materials between storage and production areas to ensure timely availability for operations.
- Lifted and transported materials weighing up to 50 pounds to support efficient workflow.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Amazon-West Valley City, UT
Cleaner
Elkridge Management
08.2024 - 03.2025
- Sanitized bathrooms, kitchens, and other areas following established protocols to maintain high cleanliness standards for Airbnb property.
- Managed time effectively and employed efficient cleaning methods to consistently meet check-in and checkout deadlines.
- Prepared beds and washed linens to create a welcoming environment, enhancing guest experience.
- Inspected for damages and took before & after photos of property
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Monitored and replenished combustibles inventory.
- Elkridge Management-American Fork, UT
Cleaner
Prestige Management
07.2022 - 03.2023
- Performed deep-cleaning tasks for optimal sanitation levels after moveouts and evictions.
- Cleared trash, debris, and waste materials to maintain clean and safe premises.
- Utilized time management and efficient cleaning methods to consistently meet cleaning deadlines.
- Managed equipment, chemicals, and materials safely to ensure compliance with safety standards.
- Prestige Management-Sandy, UT
Service Department
Tim Dahle Nissan South Towne
07.2021 - 03.2022
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer service inquiries.
- Facilitated user support interactions via telephone, chat, and email, addressing inquiries and resolving issues.
- Collaborated with service techs to optimize scheduling and maintain clear communication with customers regarding services.
- Coordinated scheduling of vehicle service appointments and repairs through email, phone, and chat, enhancing customer experience.
- Tim Dahle Nissan South Towne-Sandy, UT
Scheduling Specialist
Clearsource
06.2018 - 06.2021
- Coordinated patient scheduling for free sleep studies and hearing evaluations, ensuring timely access to essential services.
- Prioritized urgent appointments, ensuring timely access to care for clients with critical needs.
- Worked with team members to streamline scheduling processes, enhancing service delivery and patient satisfaction.
- Reduced appointment no-shows by proactively contacting clients to confirm attendance or reschedule.
- Presented informative radio shows for My Hearing Centers and Sound Sleep Medical, educating audiences on sleep and hearing health topics. for My Hearing Centers and Sound Sleep Medical.
Customer Service Representative
Xerox-Mmc
09.2016 - 06.2017
- Handled inbound calls for L.A Metro Express Lanes, addressing customer concerns regarding violations to ensure clarity and resolution.
- Resolved customer complaints using effective problem-solving techniques.
- Collected payments and verified citations by reviewing images to ensure accuracy and compliance.
- Processed plate changes and removed DMV holds while managing various administrative tasks to facilitate efficient service delivery.
Customer Service
Teleperformance
03.2014 - 08.2015
- Managed inbound calls in fast-paced contact center, utilizing effective communication and critical thinking to assess service member needs and deliver tailored banking solutions.
- Facilitated needs-based conversations with members, providing solutions aligned with their financial goals and enhancing member satisfaction.
- Product Knowledge: Developed and maintained expertise in USAA banking products (e.g., deposits, credit cards, online banking) to advise members and drive product acquisitions.
- Navigated multiple banking systems and programs to ensure accurate, timely service across various channels, improving overall service delivery.
Paralegal
Lexington Law Firm
09.2013 - 12.2013
- Managed inbound client calls to support credit improvement and enhance client satisfaction.
- Conducted probing inquiries to uncover personal goals and motivations.
- Highlighted benefits of credit repair services to drive client engagement and retention.
- Performed legal research to assist in case preparation and documentation.
- Collected client information and provided updates on case progress.
- Served as credit advisor at Lexington Law Firm, providing clients with tailored credit repair solutions. for Lexington Law Firm, highlighting program advantages to close sales.
- Oversaw complex cases and collected critical client information for effective credit repair solutions.
Education
Diploma -
Granger High School
West Valley City, UTSkills
- Warehouse logistics
- Order processing
- Inventory management
- Cleaning
- Attention to detail
- Task multitasking
- Scheduling appointments
- Customer service
- CRM proficiency
- Professional positivity
Accomplishments
- Achieved filling orders quickly through effectively helping with the stow and preparation of Amazon products.
Certification
- Driver's License
- Non-CDL Class C
Timeline
Cleaner
Elkridge Management
08.2024 - 03.2025
Warehouse Associate
Amazon
08.2023 - Current
Cleaner
Prestige Management
07.2022 - 03.2023
Service Department
Tim Dahle Nissan South Towne
07.2021 - 03.2022
Scheduling Specialist
Clearsource
06.2018 - 06.2021
Customer Service Representative
Xerox-Mmc
09.2016 - 06.2017
Customer Service
Teleperformance
03.2014 - 08.2015
Paralegal
Lexington Law Firm
09.2013 - 12.2013
Diploma -
Granger High School