Felicia Ritchie
Louisville,KY
Summary
Dynamic professional with extensive experience as a General Manager at Taco Bell, excelling in customer service and critical thinking. Proven track record in enhancing sales and profitability through strategic initiatives and fostering strong relationships with clients and partners. Adept at problem resolution and cultivating a positive team environment, ensuring high employee satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
01.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Taco Bell
04.2019 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Valley High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Consumer Cellular
01.2025 - Current
General Manager
Taco Bell
04.2019 - 12.2024
Valley High School
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