Summary

Overview

Work History

Education

Skills

Accomplishments

Software Proficiencies

Timeline

FELICIA ROBERTSON

West Haven

Summary

Dynamic accounting professional with over 27 years of experience, including 14 years in human services, leveraging extensive expertise to drive business objectives and enhance operational efficiency. Strong affinity for numbers complemented by exceptional interpersonal skills, fostering effective client engagement and collaboration. Proven ability to thrive in high-pressure environments while managing sensitive records and ensuring compliance with policies and procedures. Highly organized and detail-oriented, consistently delivering accuracy and efficiency across all aspects of accounting, including accounts payable, accounts receivable, billing, and payroll.

Overview

years of professional experience

Work History

Accounts Payable Representative

Cooper Surgical Inc

Trumbull, CT

10.2024 - Current

Managed vendor invoice processing through Microsoft D365 systems, maintaining compliance with company policies and facilitating prompt payments.
Executed high-volume invoice processing to ensure timely and precise payments.
Performed reconciliation of monthly statements to uphold record accuracy and swiftly address discrepancies.
Addressed inquiries from colleagues and vendors regarding received and pending deliveries.
Strengthened vendor relationships by swiftly addressing inquiries and resolving issues effectively.
Conducted thorough assessments of GRNI report to ensure accurate accrual of valid un-invoiced receipts.
Maintained exemplary payment history, resulting in improved credit terms and trust with suppliers.
Facilitated collaboration among cross-functional teams to optimize accounts payable processes.

Accounts Payable Rep II

BIC Corporation

Shelton, CT

04.2021 - 02.2024

Achieved seamless processing of full cycle three-way match accounts payable for BIC US and CAD entities. Streamlined weekly payment processes through live checks, EFT, and ePayables, improving operational efficiency. Enhanced financial reporting accuracy through effective online bank reconciliation and intercompany charge transfers across USD, CAD, and France.
Assisted in processing purchase order driven accruals and journal entries. Supported general ledger account reconciliation efforts. Aided in reconciling bank statements and outstanding checks. Processed off-cycle payments efficiently.
Engaged with procurement to ensure effective money management and accurate tracking of fixed asset depreciation.
Oversaw vendor creation and maintenance processes, fostering stronger supplier partnerships. Optimized management of employee out-of-pocket reimbursements and p-card transactions via Concur, improving overall financial workflows.
Managed the preparation and submission of 1099-NEC and 1099-MISC tax documents to maintain financial accuracy and regulatory adherence.
Assisted in executing various projects aimed at enhancing internal controls. Helped maintain relationships with internal and external vendors and banking partners.
On-the-job training and implementation of onboarding processes to ensure new employees in AP department are equipped with necessary skills.

Full Charge Bookkeeper/HR Manager

Robert Half International Inc.

Shelton, CT

07.2018 - 04.2021

Achieved seamless bookkeeping operations by managing accounts payable and receivable effectively. Improved cash application processes through efficient credit card payment handling. Enhanced employee satisfaction by processing reimbursements promptly.
Oversaw management of income cash flow and expenditures to align with operational requirements. Directed bank and credit card reconciliations to maintain financial accuracy. Developed and implemented streamlined processes to optimize monthly cash flow through effective billing and collection strategies. Managed payroll processing, including both paper checks and direct deposits. Led onboarding initiatives for new employees, ensuring completion of offer letters and pre-employment drug screenings.
Led initiatives to optimize insurance coverage deductions and enhance fringe benefits offerings. Oversaw I-9 processing and ensured comprehensive employee file management. Cultivated strategic vendor and banking partnerships to support organizational goals.
Oversaw all accounting functions, including cash management, financial reporting, intercompany transactions, and human resource matters.

Caregiver

LYFT/UBER

Stafford, VA

10.2017 - 07.2018

Full time Caregiver to my Vietnam Veteran uncle. Assist with his daily life functions (grooming, appointments and all meals).
Ensure safe and timely conveyance of passengers to their destinations. Customer service, courtesy requests and client complaint resolution.
Provided a save and structured environment for them to thrive and successfully become self-sufficient. Adhere firmly to all traffic regulations, road signs and city routes and landmarks.

Sr. Operations Support Specialist

Compass Group NA

Charlotte, NC

10.2012 - 10.2017

Achieved compliance through effective management of 160 p-card users and reconciliations. Enhanced financial oversight by reconciling bank statements for users. Maintained financial integrity through accurate expense reallocations and journal entries.
Facilitated seamless onboarding by delivering well-crafted offer letters and conducting thorough background and drug tests. Achieved timely completion of onboarding paperwork for new hires and transitioning associates.
Oversaw interview scheduling and travel logistics for candidates to enhance recruitment efficiency. Successfully filled temporary and internship positions to meet organizational needs. Streamlined payroll setup by entering new hire data and configuring direct deposits and tax exemptions in HRIS. Facilitated timely processing of off-cycle checks to ensure employee satisfaction.
Facilitated training sessions on company policies and procedures for new hires. Supported orientation programs to improve employee onboarding experience. Assisted in managing employee expense report reimbursements as a Concur super user.
Assisted in managing fixed assets and supported procurement processes for brand items. Contributed to financial budget forecasting efforts to enhance resource allocation.
Delivered comprehensive administrative support across all levels of the organization, from managers to division presidents.

Accounting Specialist

Accountemps/Officeteam

Atlanta, GA

07.2010 - 10.2012

Oversaw high volume full cycle accounts payables operations. Managed three-way matching processes to ensure accuracy between purchase orders and invoices. Streamlined scanning and matching procedures to enhance efficiency.
Processed daily invoicing of 250-500 transactions. Assisted in importing purchase orders. Verified accuracy of sales and purchase orders.
Processed credit card transactions, including refunds, voids, and authorizations. Assisted with credit and rebilling of invoices. Supported daily reconciliation and distribution of financial reports through journal entries. Maintained records and tagging for fixed assets and depreciation. Updated return merchandise authorization system daily.
Managed vendor spreadsheet to streamline customer service operations and enhance client retention efforts.
Facilitated order entry by collaborating with suppliers to confirm deliveries and track order statuses. Produced and maintained reports for incoming orders. Acted as a liaison between dispatch and customers to support timely and accurate deliveries.
Implemented strategies to enhance customer retention, ensuring a 99.8% satisfaction level.

Childcare Counselor

Child help

Lignum, VA

01.2007 - 07.2010

Created safe environments for at-risk children, enhancing their well-being through structured techniques aligned with Childhelp standards. Supervised and guided children's behavior to promote positive interactions. Facilitated support for medical staff in addressing basic health and occupational needs.
Monitored and documented children's daily progress. Completed incident reports with accuracy. Supported development and implementation of educational, emotional, and social skills.
Implemented cleanliness protocols to create a thriving environment for children.