Felicia Robinson

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Processed payments and documents such as invoices and statements.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
• Analyzed financial discrepancies and provided solutions for accurate financial records.
• Verified items billed against items ordered and reconciled differences through follow-up with vendor.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Managed and responded to correspondence and inquiries from customers and vendors.

· Supervised a team of housekeeping and janitorial workers to meet the highest quality of cleanliness and safety standards.

· Streamlined daily cleaning schedules for 15+ employees.

· Trained and mentored new staff on cleaning and safety protocols.

· Scheduled and prioritized tasks for staff, overseeing work completion.

· Evaluated employee performance and recommended promotions, transfers, and dismissals.

· Developed and maintained a comprehensive inventory system to track equipment and supplies.

· Coordinated with outside vendors to provide supplies and equipment for staff.

· Restocked room supplies with additional touches to personalize every job.

· Developed and implemented staff recognition programs to motivate and reward employees.

· Motivated cleaning staff with monthly incentives for maintaining high standards of safety regulations and completing duties quickly.

· Maintained required records of work hours, budgets, and payrolls.

· Completed financial tasks by estimating costs and preparing and managing budgets.

· Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

· Maintained excellent relationships with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.

· Monitored priorities and liaised between the maintenance team and management, delegating tasks to complete on time.

· Addressed customer feedback and complaints to maximize satisfaction.

· Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

• Placed orders for housekeeping supplies and guest toiletries.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Increased employee performance through effective supervision and training.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Completed financial tasks by estimating costs and preparing and managing budgets.

• Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Supervised supplies in inventory and submitted reorder requests.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Maintained optimal supply levels to meet daily and special cleaning needs.