Felicia Robinson
Alexandria,VA
Overview
27
27
years of professional experience
1
1
Certification
Work History
Recreational Leader II
Fairfax County
Alexandria, VA
08.2021 - Current
- Planned and organized recreational activities for diverse community groups.
- Facilitated skill-building workshops to enhance participant engagement and learning.
- Supervised participants during activities, promoting safety and adherence to guidelines.
- Developed educational materials to support program objectives and participant understanding.
- Assisted with set up, clean up for various recreational events, activities.
- Developed relationships with parents and guardians by providing feedback about their child's progress and performance.
- Enforced rules of conduct while maintaining a fun atmosphere for all involved.
- Monitored behavior of participants during recreational activities to ensure safety regulations were followed.
- Adapted programs based on participant ages, interests, abilities.
- Greeted visitors warmly and professionally at the main entrance.
Assistant Manager
SunTrust Banks
Fort Belvoir, Virginia
10.2010 - 04.2016
- Collaborated with bank Manager to direct and delegate work assignments and verify execution of plans and strategies across the bank
- Managed inventory levels by performing regular stock audits and reporting discrepancies.
- Developed employee performance evaluations to enhance team productivity and engagement.
- Organized team meetings to discuss objectives, challenges, and solutions collaboratively.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
Member Service Representative
Navy Federal Credit Union
Springfield, Virginia
04.2006 - 08.2010
- Assisted members with account inquiries and transactions.
- Processed loan applications and provided relevant information.
- Educated members on available financial products and services.
- Resolved member issues efficiently through effective communication.
- Guided members in utilizing online banking tools effectively.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Cashier
Dollar Tree
Alexandria, Virginia
02.2004 - 03.2006
- Processed customer transactions quickly and accurately at the front register.
- Maintained a clean and organized checkout area throughout each shift.
- Handled cash, credit, and debit card payments following store policies.
- Restocked merchandise on shelves to ensure product availability for customers.
- Engaged with customers to provide friendly and helpful service during checkout.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Aviation Operations Specialist
United States Army
Meridian, MS
01.1999 - 01.2004
- Coordinated flight schedules and logistics to ensure timely departures.
- Monitored compliance with aviation regulations and safety standards.
- Managed communication between pilots, crew, and ground staff during operations.
- Analyzed operational data to identify areas for process improvement.
- Developed training materials for new personnel on aviation procedures.
- Oversaw maintenance schedules for aircraft to ensure airworthiness.
- Assisted in emergency response planning and execution during drills.
- Monitored flight plans for accuracy and compliance with applicable regulations.
- Investigated incidents or accidents involving aircrafts to determine cause and corrective actions needed.
- Responded promptly to inquiries from customers regarding flight schedules or any other issues.
- Coordinated flight plans and processed local and cross-country flight clearances.
- Alerted crash crews of emergencies and interpreted weather reports.
- Conducted post-flight inspections on all returning aircrafts after landing.
Education
Bachelor of Science - Accounting And Finance
Jackson State University
Jackson, MS05-2003
Associate of Science - Accounting And Finance
Jones County Junior College
Ellisville, MS06-2001
High School Diploma -
Meridian High School
Meridian, MS05-1999
Skills
- Activity planning
- Workshop facilitation
- Safety monitoring
- Educational material development
- Participant engagement
- Customer relationship management
Certification
- Bus Driver Certification
- S.A.I.L. Certified
- Food Handler Certified
Timeline
Recreational Leader II
Fairfax County
08.2021 - Current
Assistant Manager
SunTrust Banks
10.2010 - 04.2016
Member Service Representative
Navy Federal Credit Union
04.2006 - 08.2010
Cashier
Dollar Tree
02.2004 - 03.2006
Aviation Operations Specialist
United States Army
01.1999 - 01.2004
Bachelor of Science - Accounting And Finance
Jackson State University
Associate of Science - Accounting And Finance
Jones County Junior College
High School Diploma -
Meridian High School