Felicia Roby
Philadelphia,PA
Summary
Seeking an Admissions Coordinator position in a fast-paced atmosphere to apply the skills and knowledge gained through 18 years of experience in related role, including customer service, professional communication, scheduling, leadership and management.
Overview
18
18
years of professional experience
Work History
Health Unit Coordinator
Moss Rehabilitation Elkins Park
04.2006 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided care for [Number]-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Education
Associate of Science - Business Administration
Pierce College
Philadelphia, PA08.1996
Skills
- Training and Mentoring Abilities
- Records Management
- Workflow Coordination
- Patient Registration
- Adaptability and Flexibility
- Professionalism and Ethics
- Medical Terminology Proficiency
- Attention to Detail
- Patient Scheduling Expertise
- Healthcare Software Knowledge
- Customer Service Orientation
- Microsoft Office Proficiency
- HIPAA Compliance Understanding
- Data Entry Accuracy
- Stress Management Techniques
- Multitasking Capabilities
- Organizational Skills
- Empathy and Compassion
Timeline
Health Unit Coordinator
Moss Rehabilitation Elkins Park
04.2006 - Current
Associate of Science - Business Administration
Pierce College
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