Felicia Rockins
8905 Oakhaven Dr., Sherwood,AR
Summary
Accomplished Direct Support Professional with a proven track record at Central Arkansas Disability Services, enhancing the quality of life for individuals with disabilities through compassionate caregiving and effective behavioral management. Skilled in medication administration and client support, consistently achieving improved client well-being and safety. Demonstrates strong decision-making support and a commitment to health and safety standards. Well-rounded Personal Care Aide with 12 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and personal care. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Attentive Residential manager passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills. Reliable Residential Manager enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Central Arkansas Disability Services
06.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Residential Manager
Pathfinder, Inc.
05.2014 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
Direct Support Professional
Easterseals Arkansas
01.2022 - 05.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
Direct Support Professional
Easterseals, ArKansas
06.2019 - 11.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Replenisher/Packer
Staffmark/L'Oreal
10.2018 - 03.2019
- Maximized shelf space utilization through effective planning and arrangement of merchandise according to sales data insights.
- Facilitated smooth communication between various departments, fostering teamwork towards common goals in meeting replenishment targets.
- Maintained optimal product availability with diligent monitoring of stock levels and timely reordering.
- Enhanced store presentation through meticulous organization of shelves and displays, driving increased sales revenue.
- Promoted a safe working environment by adhering to safety guidelines during all replenishment activities.
- Ensured accurate pricing and labeling of products, minimizing errors and ensuring a seamless shopping experience for customers.
- Streamlined restocking processes for increased efficiency and reduced downtime between shipments.
- Maintained a clean and organized backroom storage area, enabling efficient access to inventory for restocking purposes and reducing time spent searching for specific items.
- Participated in regular department meetings to discuss challenges, opportunities, and strategies for improving overall performance metrics related to replenishment tasks.
- Improved inventory accuracy by conducting regular stock checks and updating records promptly.
Direct Support Professional
Central Arkansas Disability Services
03.2018 - 09.2018
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Substitute Teacher
Pulaski County School District
08.2010 - 05.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
Replenisher/Packer
Staffmark/L'Oreal
09.2013 - 03.2014
- Maximized shelf space utilization through effective planning and arrangement of merchandise according to sales data insights.
- Facilitated smooth communication between various departments, fostering teamwork towards common goals in meeting replenishment targets.
- Maintained optimal product availability with diligent monitoring of stock levels and timely reordering.
- Enhanced store presentation through meticulous organization of shelves and displays, driving increased sales revenue.
- Promoted a safe working environment by adhering to safety guidelines during all replenishment activities.
- Ensured accurate pricing and labeling of products, minimizing errors and ensuring a seamless shopping experience for customers.
- Streamlined restocking processes for increased efficiency and reduced downtime between shipments.
- Collaborated with store management to implement strategic merchandising initiatives, enhancing store appearance and customer satisfaction.
- Contributed to positive customer experiences by promptly addressing inquiries related to inventory or product location within the store.
- Maintained a clean and organized backroom storage area, enabling efficient access to inventory for restocking purposes and reducing time spent searching for specific items.
- Improved inventory accuracy by conducting regular stock checks and updating records promptly.
- Reduced out-of-stock occurrences by closely monitoring sales trends and adjusting inventory levels accordingly.
Dishwasher
Sherwood Nursing and Rehabilitation
11.2012 - 09.2013
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
Assisted Living Attendant
Elmcroft Assisted Living
09.2011 - 09.2012
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Crew Member
Chick-Fil-A
07.2010 - 11.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Research Interviewer
Market Strategies, Intl.
07.2006 - 05.2010
- Maintained confidentiality of customer information and company procedures.
- Conducted interviews with participants to assess eligibility.
- Coded data from participant interviews.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Maintained detailed records of all conducted interviews, ensuring timely and accurate reporting to project leads.
- Developed comprehensive knowledge of various research topics, enabling insightful discussions with participants during interviews.
- Enhanced overall understanding of complex subject matter by asking probing follow-up questions during interviews.
- Supported study objectives by tailoring interview questions according to specific research goals and requirements.
- Utilized advanced note-taking methods during interviews to accurately document responses without disrupting participant engagement levels.
- Provided feedback and assistance to colleagues on interview techniques and customer service questions.
- Increased participant engagement through exceptional communication skills and empathetic listening techniques.
Crew Member
Chick-Fil-A
12.2005 - 07.2007
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Associate of Science - Radiography
Pulaski Technical College
North Little Rock, Arkansas05.2016
High School Diploma -
Jacksonville High School
Jacksonville, Arkansas05.2007
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Direct Patient Care
- Transportation
- Appointment Scheduling
- Patient Care
Timeline
Direct Support Professional
Central Arkansas Disability Services
06.2024 - Current
Direct Support Professional
Easterseals Arkansas
01.2022 - 05.2024
Direct Support Professional
Easterseals, ArKansas
06.2019 - 11.2021
Replenisher/Packer
Staffmark/L'Oreal
10.2018 - 03.2019
Direct Support Professional
Central Arkansas Disability Services
03.2018 - 09.2018
Residential Manager
Pathfinder, Inc.
05.2014 - Current
Replenisher/Packer
Staffmark/L'Oreal
09.2013 - 03.2014
Dishwasher
Sherwood Nursing and Rehabilitation
11.2012 - 09.2013
Assisted Living Attendant
Elmcroft Assisted Living
09.2011 - 09.2012
Substitute Teacher
Pulaski County School District
08.2010 - 05.2015
Crew Member
Chick-Fil-A
07.2010 - 11.2011
Research Interviewer
Market Strategies, Intl.
07.2006 - 05.2010
Crew Member
Chick-Fil-A
12.2005 - 07.2007
Associate of Science - Radiography
Pulaski Technical College
High School Diploma -
Jacksonville High School
Similar Profiles
KELLIE JOHNSTONKELLIE JOHNSTON
Direct Care Professional at Central Arkansas Disability ServicesDirect Care Professional at Central Arkansas Disability Services
Michael StewartMichael Stewart
Housekeeping Aide at Central Arkansas Veteran Health SystemHousekeeping Aide at Central Arkansas Veteran Health System
Robert KerrRobert Kerr
Budget Analyst at Central Arkansas Veterans Healthcare SystemBudget Analyst at Central Arkansas Veterans Healthcare System
Gage TaylorGage Taylor
Environmental Scientist at CTEHEnvironmental Scientist at CTEH
Cooper DoveCooper Dove
Before and After School Care Assistant at City of SherwoodBefore and After School Care Assistant at City of Sherwood