Felicia Rodrigues
South Chesterfield,VA
Summary
Dedicated Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
Self-employed
Richmond, VA
05.2020 - Current
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Communicated with parents about daily activities and any concerning behaviors.
- Planned and implemented engaging activities to encourage creativity and expression.
Collections Agent
Capital One
Richmond, VA
01.2019 - 12.2020
- Adhered to all applicable laws, regulations, and company policies.
- Negotiated rates with customers and entered payments into accounting system.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Developed effective working relationships with team members across multiple departments.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Secretary
Commonwealth Escrow & Title
Richmond, VA
12.2019 - 04.2020
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Managed multiple calendars and contacts using computer software.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assisted with accounts receivable and accounts payable functions.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Scheduled meetings and sent invitations specifying time and location.
Education
Psychology
Old Dominion University
Norfolk, VA08-2015
Skills
Meal Preparation, Behavioral Management, Incident Reporting, Care Plan Adherence, Compassionate Client Care, Progress Documentation, Basic Housekeeping
Certification
- Medication Management Training, CPR Certified, TOVA Certified
References
References available upon request.
Timeline
Caregiver
Self-employed
05.2020 - Current
Secretary
Commonwealth Escrow & Title
12.2019 - 04.2020
Collections Agent
Capital One
01.2019 - 12.2020
Psychology
Old Dominion University
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