Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Rosales

Felicia Rosales

Newport,MI

Summary

Results-oriented Consumer Experience Specialist with La-Z-Boy World Headquarters since 2016, excelling in business operations and providing support at JARS. Combining expert Management and Human Resources experience to drive professional growth in your organization.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager | Team Lead

JARS Cannabis
Monroe, MI
04.2022 - Current
  • Led the team's progress during the pivotal opening phases, taking on leadership roles promptly and propelling our store to excel in both sales and operations at a regional level.
  • Cultivated an open, comfortable workplace by actively soliciting team feedback, addressing concerns, and tailoring incentives to individual goals.
  • Ensured meticulous product tracking and system entry, maintaining strict compliance with complex cannabis regulations while optimizing inventory management.
  • Contributed to the smooth functioning of daily operations through the completion of various tasks including opening/closing duties, updating websites, and managing schedules.

HR Recruiting Coordinator | HR Assistant

Backyard Products LLC
03.2018 - 03.2020
  • Managed multi-channel communications while maintaining meticulous financial transaction records, ensuring accuracy in accounts payable/receivable.
  • Spearheaded recruitment process optimization, ensuring compliance with I-9 verification and drug screening protocols for high-level positions.
  • Optimized HR and accounting processes, ensuring data accuracy and confidentiality while handling sensitive information and financial records.
  • Streamlined payroll management by implementing a new ADP system, drastically improving financial record-keeping accuracy and efficiency.
  • Collaborated with the CEO to implement novel business strategies, driving organizational growth and adapting to market demands.

Consumer Experience Specialist

La-Z-Boy World Headquarters
05.2016 - Current
  • Manage complex service requests, providing advanced troubleshooting support for level 1 representatives and assisting technicians with scheduling challenges.
  • Efficiently handle inbound calls and emails, resolving service requests and managing product inquiries to enhance customer satisfaction.
  • Meticulously place, track part orders, and manage service requests, ensuring timely resolution and maintaining high standards of customer care.
  • Contribute key insights to the Pilot team for the new Comfort Care Region service processes, ensuring a seamless transition for team members and customers.
  • Developed comprehensive training materials and updated job aids, streamlining the onboarding process for new hires in mail processing procedures.
  • Kept marketing team informed of latest analytics and metrics through regular reporting.

Education

High School Diploma -

John Glenn High School
Westland, MI
05-2009

Associate of Arts - Culinary Arts

William D Ford
Westland, MI
05-2009

Skills

  • Strong Attention to Detail
  • Analytical Decision-Making
  • Conflict Resolution Expertise
  • Excellent Verbal & Written Communication
  • Technical Proficiency
  • Adaptable and Flexible
  • Strong Interpersonal Skills
  • Team Collaboration and Leadership

Timeline

Assistant Store Manager | Team Lead

JARS Cannabis
04.2022 - Current

HR Recruiting Coordinator | HR Assistant

Backyard Products LLC
03.2018 - 03.2020

Consumer Experience Specialist

La-Z-Boy World Headquarters
05.2016 - Current

High School Diploma -

John Glenn High School

Associate of Arts - Culinary Arts

William D Ford

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Felicia Rosales