FELICIA ROULHAC
Panama City,FL
Summary
Dynamic leader with proven team leadership and problem-solving skills honed at Burger King and Joyce's 24HR Learning Center. Excelled in maintaining high customer satisfaction and operational efficiency, showcasing a positive attitude and adept cash handling. Achieved significant improvements in team performance and service delivery, demonstrating a commitment to excellence and collaborative success.
Overview
10
10
years of professional experience
Work History
SHIFT LEADER
BURGER KING
2018.05 - 2024.07
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
CHILDCARE
JOYCES 24HR LEARNING CENTER
2015.01 - 2017.12
- Mentored junior staff members, instilling best practices in childcare and program coordination.
- Assisted in the planning and execution of special events for families, promoting a strong sense of community within the childcare facility.
- Mentored staff members on best practices in childcare, creating a knowledgeable and competent team to provide exceptional care for all children.
- Managed daily operations of the family childcare business, including scheduling, budgeting, and record-keeping for efficient service delivery.
Housekeeper
Lisenby Retirement Center
2015.11 - 2016.08
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Laundry Attendant
Emerald Shores Healthcare
2014.08 - 2016.04
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Education
High School Diploma -
RUTHERFORD HIGH SCHOOL
Panama City, FL05.2003
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
Timeline
SHIFT LEADER
BURGER KING
2018.05 - 2024.07
Housekeeper
Lisenby Retirement Center
2015.11 - 2016.08
CHILDCARE
JOYCES 24HR LEARNING CENTER
2015.01 - 2017.12
Laundry Attendant
Emerald Shores Healthcare
2014.08 - 2016.04
High School Diploma -
RUTHERFORD HIGH SCHOOL