Summary
Overview
Work History
Education
Skills
Timeline
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FELICIA ROULHAC

Panama City,FL

Summary

Dynamic leader with proven team leadership and problem-solving skills honed at Burger King and Joyce's 24HR Learning Center. Excelled in maintaining high customer satisfaction and operational efficiency, showcasing a positive attitude and adept cash handling. Achieved significant improvements in team performance and service delivery, demonstrating a commitment to excellence and collaborative success.

Overview

10
10
years of professional experience

Work History

SHIFT LEADER

BURGER KING
05.2018 - 07.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

CHILDCARE

JOYCES 24HR LEARNING CENTER
01.2015 - 12.2017
  • Mentored junior staff members, instilling best practices in childcare and program coordination.
  • Assisted in the planning and execution of special events for families, promoting a strong sense of community within the childcare facility.
  • Mentored staff members on best practices in childcare, creating a knowledgeable and competent team to provide exceptional care for all children.
  • Managed daily operations of the family childcare business, including scheduling, budgeting, and record-keeping for efficient service delivery.

Housekeeper

Lisenby Retirement Center
11.2015 - 08.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Laundry Attendant

Emerald Shores Healthcare
08.2014 - 04.2016
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Education

High School Diploma -

RUTHERFORD HIGH SCHOOL
Panama City, FL
05.2003

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving

Timeline

SHIFT LEADER

BURGER KING
05.2018 - 07.2024

Housekeeper

Lisenby Retirement Center
11.2015 - 08.2016

CHILDCARE

JOYCES 24HR LEARNING CENTER
01.2015 - 12.2017

Laundry Attendant

Emerald Shores Healthcare
08.2014 - 04.2016

High School Diploma -

RUTHERFORD HIGH SCHOOL

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FELICIA ROULHAC