Felicia Royal

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
• Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Consulted with customers to assess needs and propose optimal solutions.
• Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
• Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Frequently inspected production area to verify proper equipment operation.

• Conducted regular inventory audits for accurate stock management and efficient replenishment.
• Regularly updated planograms to keep product displays fresh, appealing, and in line with seasonal trends.
• Improved overall store aesthetics through consistent adherence to visual merchandising guidelines, driving higher foot traffic and sales.
• Oversaw end-of-season clearance events, effectively reducing excess inventory while maximizing profits.
• Developed strong relationships with vendors to secure favorable pricing and timely deliveries of merchandise orders.
• Assisted in the onboarding of new team members, ensuring smooth transitions and effective training.
• Increased customer satisfaction by promptly addressing and resolving service-related concerns.
• Collaborated with store managers to optimize merchandise layouts, resulting in improved shopper experiences.
• Participated in trade shows and industry events to stay abreast of emerging trends and establish valuable connections within the field.
• Utilized data-driven analysis to inform merchandising decisions, optimizing product assortment for maximum profitability.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Implemented promotional strategies to generate increased sales and capture consumer interest.
• Streamlined processes by implementing effective organization systems for backroom storage areas.
• Supported loss prevention efforts by diligently monitoring inventory levels and reporting discrepancies as needed.
• Managed product returns efficiently, facilitating seamless exchanges or refunds for customers.
• Successfully met or exceeded quarterly performance goals through diligent work ethic and attention to detail.
• Provided exceptional customer service by offering product recommendations and assisting with purchase decisions.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Verified products appeared at correct locations in proper quantities.
• Managed and maintained purchase orders and invoices.
• Placed orders for merchandise consistent with quality, quantity and other specification requirements.
• Researched and identified new suppliers and vendors.
• Established relationships with vendors to secure competitive pricing and discounts.
• Prepared and analyzed reports to track inventory and purchasing trends.
• Negotiated contracts with vendors for cost-effective purchasing terms.
• Evaluated product quality and vendor performance to maintain quality standards.
• Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
• Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.

Except certain job duties that I want to do go and give a quote on certain clients, cleaning, residential and commercial homes and answering questions to their needs and what needs to be done

• Assisted in infection control measures by promptly responding to emergency spills and biohazard incidents.
• Optimized inventory management through accurate documentation of cleaning supplies usage and restocking as needed.
• Completed specialized cleaning projects such as terminal cleanings for isolation rooms or operating room turnovers, adhering to stringent protocols to ensure patient safety.
• Fostered a positive work environment through effective communication with team members and supervisors regarding task assignments and progress updates.
• Strengthened adherence to safety guidelines by consistently utilizing personal protective equipment during cleaning tasks.
• Increased overall patient satisfaction through diligent attention to detail in maintaining clean rooms and common areas.
• Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
• Assisted in the training and onboarding of new Environmental Service Aide team members, sharing best practices for efficient cleaning processes.
• Conducted routine inspections of assigned areas, proactively identifying potential maintenance issues or hazards for prompt resolution.

• Assisted in infection control measures by promptly responding to emergency spills and biohazard incidents.
• Optimized inventory management through accurate documentation of cleaning supplies usage and restocking as needed.
• Completed specialized cleaning projects such as terminal cleanings for isolation rooms or operating room turnovers, adhering to stringent protocols to ensure patient safety.
• Fostered a positive work environment through effective communication with team members and supervisors regarding task assignments and progress updates.
• Strengthened adherence to safety guidelines by consistently utilizing personal protective equipment during cleaning tasks.
• Increased overall patient satisfaction through diligent attention to detail in maintaining clean rooms and common areas.
• Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
• Assisted in the training and onboarding of new Environmental Service Aide team members, sharing best practices for efficient cleaning processes.
• Conducted routine inspections of assigned areas, proactively identifying potential maintenance issues or hazards for prompt resolution.