Felicia Rubio
Evanston,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Warehouse Fulfillment Associate
Piglet In Bed
Northbrook, IL
09.2021 - Current
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Compared received packages against shipping documents.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept work areas neat, clean and free from debris.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Supervised and trained 10+ employees in performing census.
GSR
Nothing Bundt Cakes
Skokie, IL
11.2019 - 07.2021
- Operated cash register, collected payments and provided accurate change.
- Kept register terminal area and store clean and orderly.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new team members in cash register operation, stock procedures and customer service.
- Organized all register supplies in front end and storage areas.
- Managed over 50 customer calls per day.
Department Supervisor
Kohls Department Store
Lincolnwood, IL
10.2010 - 05.2018
- Trained and mentored new associates on department policies and procedures.
- Supervised +10 employees in children's department and delegated each one with tasks and responsibilities.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Department Supervisor
Walmart
Saint Paul, MN
07.2006 - 10.2010
- Trained and mentored new associates on department policies and procedures.
- Supervised +10 employees in home department and delegated each one with tasks and responsibilities.
- Established relationships with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Some College (No Degree) -
Saint Paul College - A Community And Technical College
Saint Paul, MNEsthetics Certificate - Skin Care
Estelle Skin Care And Spa Institute
Skokie, IL10.2019
High School Diploma -
East High School
Salt Lake City, UT06.2001
Skills
- Merchandising
- POS systems operations
- Customer relations
- Leadership skills
- Multi-tasking mastery
- Rules and regulations
- Supervisor
- Training and mentoring
- Department Head
- Customer Satisfaction
- Performance Goals
Timeline
Warehouse Fulfillment Associate
Piglet In Bed
09.2021 - Current
GSR
Nothing Bundt Cakes
11.2019 - 07.2021
Department Supervisor
Kohls Department Store
10.2010 - 05.2018
Department Supervisor
Walmart
07.2006 - 10.2010
Some College (No Degree) -
Saint Paul College - A Community And Technical College
Esthetics Certificate - Skin Care
Estelle Skin Care And Spa Institute
High School Diploma -
East High School
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