Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Felicia R. Valdez

Cypress

Summary

Results-driven Territory Manager with a strong background in client retention and market expansion strategies. Committed to operational excellence through effective team leadership and customer service training. Demonstrates expertise in inventory management and compliance, ensuring high standards in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Territory Manager

Texas Petroleum Group
01.2022 - 01.2025
  • Managed inventory and merchandise ordering while implementing plan-o-grams to optimize sales performance.
  • Direct daily operations of overseeing high-volume convenience stores, overseeing cash control and pos, deposits, and invoice compliance.
  • Trained and mentored new management on company policies and customer service standards to ensure consistent operational practices.
  • Ensured compliance with food safety and alcohol regulations as certified food manager and TABC certified operator, promoting a safe environment.

Store Manager

LandMark Industries
01.2021 - 01.2022
  • Executed merchandise orders and conducted daily inventory counts of high retail items while maintaining store cleanliness and stock levels.
  • Facilitated employee training on company policies and procedures to ensure compliance and operational consistency.
  • Processed daily paperwork and deposits by opening and closing POS system.

General Manager

Stripes / 7/Eleven
01.2011 - 01.2021
  • Oversaw daily operations to ensure efficient store management and customer satisfaction.
  • Managed staff training programs to enhance employee performance and service quality.
  • Implemented inventory control measures to optimize stock levels and reduce waste.
  • Oversaw kitchen operations, managing opening and closing procedures and ensuring adherence to TABC regulations for safe service.
  • Executed daily POS operations, including paperwork, deposits, merchandise orders, inventory counts, and maintenance tasks to support smooth store function.

Education

Office/Dental Business - Dental

National Institute Of Technology
Houston, TX
01-2005

High School Diploma -

McCullough High School
The Woodlands, TX
05-1984

Skills

  • Sales Expertise
  • Lead Prospecting
  • Customer Relationship Management
  • Inventory Control
  • Inventory management
  • Product Procurement
  • Performance Review
  • Goal Setting
  • Market Trends
  • Team leadership
  • Leadership
  • Team Collaboration
  • Customer Service
  • Multitasking
  • Time management
  • Organization
  • Problem solving
  • Performance
  • Staff Development
  • Relationship management
  • Microsoft Excel
  • Microsoft Word
  • Inventory control
  • Goal setting

Awards

  • Awards for 4.0 GPA in college
  • Awards for completing courses in customer service

Timeline

Territory Manager

Texas Petroleum Group
01.2022 - 01.2025

Store Manager

LandMark Industries
01.2021 - 01.2022

General Manager

Stripes / 7/Eleven
01.2011 - 01.2021

Office/Dental Business - Dental

National Institute Of Technology

High School Diploma -

McCullough High School
Felicia R. Valdez