Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Felicia Sadzewicz

Albuquerque,NM

Summary

Highly skilled Technical Field Representative with solid experience in providing technical support, product training and troubleshooting for clients. Strong understanding of advanced technological systems and ability to explain complex concepts in an understandable manner is evident from previous roles. Strengths include problem-solving, communication, and team collaboration, which led to improved customer satisfaction rates at past places of employment. Resourceful Technical Field Representative recognized for high productivity and efficient task completion.

Overview

25
25
years of professional experience

Work History

Field Operations Specialist

ECS Federal
Albuquerque, NM
04.2022 - 04.2025

Repair and installation of all complex and basic circuits. Including VoIP, Viper, fire alarms, and elevators in the Avaya switch. Performed Central Office, MDR, and IDR wiring. Also, building-to-building cabling, along with internal cabling.

Installed end-user station equipment.

  • Coordinated field operations for multiple projects across various locations.
  • Assisted in developing operational strategies to enhance efficiency.
  • Managed logistics and scheduling for field teams and resources.
  • Maintained inventory and completed all necessary documentation.

Technical Field Specialist

AT&T
12.1999 - 12.2021
  • Repair and installation of all complex and basic telecommunication circuits. Solely responsible for utilizing technical field equipment to troubleshoot and resolve issues in an expedient manner to maintain customer satisfaction

Education

Associate of Applied Science - Semiconductor Technologies

TV-I
Albuquerque, NM

Skills

  • Circuit installation
  • VoIP troubleshooting
  • Network mapping
  • Field operations management
  • Technical documentation
  • Customer service
  • CAIRS
  • SMGR
  • Central Office operations
  • Project management
  • Inventory management
  • Team collaboration
  • Problem solving
  • Equipment installation
  • Avaya

Accomplishments

  • Multi-tasking between departments to achieve circuit functionality
  • Print to field implementation of telecom facilities
  • Accurate documentation of all work performed and completed among departments
  • Customer facing interpersonal communication and education of services
  • Inventory control and documentation understanding the importance of Specifications and following procedure impeccably
  • Leadership (formal and informal)
  • Team lead –
  • Received a White House Citation for leading a 4 person team on the Installation of communications for Vice President Mike Pence and secret service at Taylor University for a Commencement Visitation and Speech
  • Team lead-
  • Lead a team of 6 people on a Print to field fiber build for 300-unit multi-plex
  • Brought the job in on time and under budget from a man hour perspective, as well as incurring no punch list items upon completion
  • Safety Lead-
  • OP78 Safety practices for local AT&T facilities ensuring everyone who garaged out of the Converse Indiana Home Office Maintained the Safety requirements at 100% PAS Annually

References

References Lynne Jensen – I&R Manager AT&T 260-760-1305 Lbush54@embarqmail.com Greg Brinkman – Technical Field Specialist AT&T 765-649-6469 gregbrinkman@ameritech.net

Timeline

Field Operations Specialist

ECS Federal
04.2022 - 04.2025

Technical Field Specialist

AT&T
12.1999 - 12.2021

Associate of Applied Science - Semiconductor Technologies

TV-I

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