FELICIA SAIS
Fountain ,CO
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Versatile professional with over 10 years of broad expertise cultivating supportive relationships with cross-functional internal and external clients in diverse arenas. Analytical problem-solver driving innovative solutions for seamless operations. Results-oriented and self-motivated team player with proven success managing multiple simultaneous projects. Quick learner with exceptional interpersonal, organizational and communication skills.
Overview
16
16
years of professional experience
Work History
Program Assistant II-Office of Human Resources
Colorado Department Of Corrections
08.2021 - Current
- Oversee and manage the Office of Human Resources budget and finances.
- Assist with planning and coordinating day-to-day and special program/event activities. Some of these events included: traveling all over the state to promote our retention initiative to staff, Van pool program Implementation, and assisting with Climate survey interviews.
- Experience conducting new employee onboarding and providing ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks. Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Prepared clearly written and formatted documents and reports. Distribution of such materials to entire agency.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
National Catastrophe Adjuster
ALLSTATE
07.2020 - 01.2021
- Travels to loss sites that have been damaged by fire, water, weather or other unexpected events to conduct detailed inspection of property and write estimate to capture extent of damages
- Utilizes advanced video technology to collaborate with onsite vendors to identify damages and write damage estimate from virtual setting
- Utilizes data and analytics to tell story and influence decision-making
- Reviews policy and decides how coverage applies to provide customer with detailed explanation of both estimate and policy
- Communicates empathetically with customers and helps them through their claim process in fast, fair and easy manner
- Negotiates claim settlements with customers in accordance with business unit standard methodologies
- Enhanced claim processing efficiency by conducting thorough investigations and accurate damage assessments.
New Member Solutions Senior Specialist
USAA
06.2014 - 02.2019
- Established strong relationships with key stakeholders to promote collaboration and drive ongoing improvements.
- Worked with prospective members to establish their eligibility and set up any bank or insurance-related accounts necessary to ensure their financial security
- Trained new personnel regarding company operations, policies and services.
- Implemented quality control measures, resulting in a significant reduction of errors in member communications.
- Educated and informed members of importance of adequately protecting themselves and their family members in all aspects of everyday life.
- Served as bank compliance, recognition, and engagement point of contact; and was chosen to shadow with project management team.
- Monitored performance metrics, identifying opportunities for process enhancements that led to increased efficiency.
- Selected to represent Colorado office as writer of The BUZZ newsletter; and was selected as PULSE champion to speak on behalf of team in director meetings
Pricing Associate, Sales Associate
JC PENNEY
01.2009 - 01.2011
- Ensured validity and integrity of all product pricing throughout Colorado Springs location of multibillion-dollar chain of department stores.
- Conducted regular pricing audits to ensure accuracy and compliance with company policies.
- Leveraged superior technical expertise to create new advertising collateral on daily basis using software applications
- Exercised subject matter expertise and deep insight into store operating procedures to support supervisor in training of new employees.
Education
Internship - Communication Specialist
Widefield School District
Widefield, Co08-2011
Bachelor of Arts - Communications, Women's and Ethnic Studies Minor
University of Colorado
Colorado Springs, CO05-2012
Master's Candidate - Project Management
Regis University
05-2026
Skills
- Project Management
- Market Research
- Onboarding Coordination
- Staff Training
- Staff recruiting and retention
- Business Development
- Client Account Management
- Strategic Planning & Analysis
- Relationship Building
- HR Policies Compliance
- Project Planning
Timeline
Program Assistant II-Office of Human Resources
Colorado Department Of Corrections
08.2021 - Current
National Catastrophe Adjuster
ALLSTATE
07.2020 - 01.2021
New Member Solutions Senior Specialist
USAA
06.2014 - 02.2019
Pricing Associate, Sales Associate
JC PENNEY
01.2009 - 01.2011
Internship - Communication Specialist
Widefield School District
Bachelor of Arts - Communications, Women's and Ethnic Studies Minor
University of Colorado
Master's Candidate - Project Management
Regis University
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