Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Salaz

Oakley,UT

Summary

Hard working, results-oriented professional with extensive experience in Customer Service, notably thru housekeeping and hospitality. Excelled in fostering clean, welcoming environments and enhancing customer satisfaction through exceptional service and teamwork. Skilled in multitasking and problem-solving, with a proven track record of improving efficiency and streamlining operations. Demonstrates a strong work ethic and a friendly, positive attitude, contributing to a significant increase in guest satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Housekeeping/Maintenance

Newport Healthcare Center
10.2023 - 05.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt-sanitizing completely.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments, independently and collaboratively, in a team environment.
  • Proven ability to learn quickly and adapt to new situations with respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic, passionate about learning and committed to continual improvement.

Server/Customer Service/Sales

The Dodo Restaurant
03.2014 - 07.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

GED - General

SLCC
SLC, Utah

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Active listening
  • Organization and time management
  • Verbal communication
  • Problem resolution
  • Decision-making
  • Multitasking

Certification

CPR

Timeline

Housekeeping/Maintenance

Newport Healthcare Center
10.2023 - 05.2024

Server/Customer Service/Sales

The Dodo Restaurant
03.2014 - 07.2017

GED - General

SLCC

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Felicia Salaz