Felicia Sanchez
Folsom,CA
Summary
Education and engagement professional with a B.A. in Psychology and 3+ years of experience coordinating educational initiatives, facilitating workshops, and leading community outreach programs. Skilled in program development, stakeholder collaboration, and creating learning experiences that foster awareness and community engagement. Invited speaker for cultural and diversity-focused programs at nonprofit organizations and colleges, facilitating discussions that promote inclusion, critical thinking, and civic engagement.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Education Coordinator
Shingle Springs Tribal Tanf
Sacramento, CA
10.2022 - Current
- Administered assessments to determine educational readiness, developed academic plans, and monitored participants’ progress to enhance educational outcomes.
- Facilitated educational workshops and events and strategically planned events with determined costs and needs aligned with proposal submission.
- Developed a resource base, networked and traveled to educational agencies, programs, conferences to expand resource opportunities to be utilized for both participants’ and education department.
- Designed, implemented, and evaluated educational programs aligned with the organization’s mission and community needs.
- Coordinated scheduling, logistics, and staffing for workshops and outreach events, ensuring seamless execution and participant engagement.
- Adapted program delivery to virtual platforms during remote learning periods, maintaining engagement and impact.
- Collaborated with development and grant-writing teams to align programming with funding opportunities.
Service Coordinator
Crestwood Wellness & Recovery
Redding, CA
02.2022 - 04.2022
- Planned and coordinated client group sessions using systematic scheduling tailored to individual needs.
- Conducted regular observations of assigned clients during sessions to monitor progress.
- Facilitated communication among peers, clients, supervisors, other departments, and consultants to enhance service delivery.
- Implemented and reinforced behavior modification and care plans to promote positive client behavior.
Cashier/ Customer Service
Grocery Outlet
Red Bluff/ Sacramento, CA
03.2017 - 07.2020
- Provided efficient and friendly customer service to an average of [X] customers per shift, maintaining a high level of satisfaction and repeat business.
- Accurately processed cash, credit, debit, and EBT transactions, handling up to $1,000+ in daily sales.
- Balanced cash drawer at shift start and end, ensuring accuracy with minimal discrepancies.
- Resolved customer concerns and returns in a calm, professional manner, ensuring positive experiences.
- Promoted store loyalty programs and upcoming promotions, enhancing customer engagement.
- Collaborated with team members and managers to streamline workflow, reducing wait times.
- Trained new cashiers on POS systems, store procedures, and customer service standards.
Phone Operator
Communities For a New California
Sacramento, CA
12.2019 - 04.2020
- Answered incoming phone calls through an automated system averaging 100 + calls per day exceeding quota by 15%.
- Delivered timely client support with professionalism and a friendly demeanor.
- Educated clients on public policy debates related to the 2020 census, highlighting its impact on community, neighborhoods, and families.
Education
B.A. - Psychology
California State University
Sacramento, CA08-2021
A.A. - Psychology (AA-T)
Shasta College
Redding, CA05-2019
Skills
- Advocacy
- Coordinating
- Communication
- Computer
- Customer Service
- Interpersonal
- Multitasking
- Active listening
- Event planning
- Resource allocation
- Educational programming
- Problem solving
- Presentations
- Processes and procedures
- Coaching and mentoring
- Vendor management
Certification
American Heart Association - Heartsaver CPR AED Certified
Professional Speaking Engagements
Contracted Guest Speaker — Nopal: Community Cultura Activism Educación, Stockton, CA — March 2026
- Led the Sunrise Ceremony and taught the cultural significance of the Spring Equinox, facilitating a community discussion on tradition, cultural identity, and seasonal cycles.
Contracted Panel Speaker, Sierra College, Rocklin, CA — September 23, 2025
- Presented a guest lecture on Native American Boarding Schools to upper-level students and facilitated an interactive Q&A session.
Timeline
Education Coordinator
Shingle Springs Tribal Tanf
10.2022 - Current
Service Coordinator
Crestwood Wellness & Recovery
02.2022 - 04.2022
Phone Operator
Communities For a New California
12.2019 - 04.2020
Cashier/ Customer Service
Grocery Outlet
03.2017 - 07.2020
B.A. - Psychology
California State University
A.A. - Psychology (AA-T)
Shasta College