Felicia Santistevan
Pueblo,CO
Summary
Dedicated and detail-oriented in my ability to Create and implement activities that cater to wide range of intrestand abilities focusing on physical health, mental, and social well-being.i am exsperiance in spacifi areas like memory care, dementia care, desiginmg indivual activity plans. I have the ability to work with elderly residents, familyies and otherv staff members to insure a positive and suppotive enviroment with experience in Home Health Care and Money Managment Seeking employment with in your health care organazation
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Health Care
Home Health Care
Pueblo, Colorado
11.2020 - 01.2025
- Resident had Physical disabilities such as rolling over, lifting head, had seizures and hearing incapacities.
- Helped care for the needs of the resident, Physical activities, Motor functions and memory exercises and Mental disabilities like Anxiety disorders, Dementia, PSD.
- Housekeeping Appointment manager, and Taking care of personal needs
Customer Service Associate
JC Penney
Pueblo, Colorado
11.2019 - 11.2020
- Oversaw daily operations in the women's department, including cash handling, inventory management, and customer support.
- Assisted customers with purchases, returns, and credit card applications, ensuring a seamless shopping experience.
- Maintained a well-organized and visually appealing department, driving increased sales through effective product displays.
Telecommunications Operator
iQor
Pueblo, Colorado
10.2018 - 10.2019
- Provided technical support for mobile and internet services, guiding customers through troubleshooting and issue resolution.
- Effectively managed escalated cases, achieving a high rate of customer satisfaction through problem resolution.
Education
EMT Certification -
Pueblo Community College
Pueblo, Colorado01.2006
High school diploma -
International Correspondence School
Pueblo, Colorado01.2005
Skills
- Home Care
- Computer Operations
- Conflict Resolution
- Team Leadership
- Creative Activities
- Infant CPR
- Adult CPR
- Nutrition
- Meditation
- Stretching
- Tai Chi
- Arts and Crafts
- Ceramics
- Painting
- Candle Making
- Jewelry
- Crochet
Certification
EMT Certification, CPR AED, Pueblo Community College, 06/01/06
Timeline
Personal Health Care
Home Health Care
11.2020 - 01.2025
Customer Service Associate
JC Penney
11.2019 - 11.2020
Telecommunications Operator
iQor
10.2018 - 10.2019
EMT Certification -
Pueblo Community College
High school diploma -
International Correspondence School