Felicia Sapp
Brooklyn
Summary
Reliable shift supervisor bringing 4+ years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Medical Assistant/Medcation Aide/CNA with 8+ years of expertise in patient care, customer service, problem-solving, and organizational skills. Experienced in assisting taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing and insurance authorizations, scheduling patient appointments and procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Cherokee Nation Entertainment
NEW YORK
09.2024 - Current
- Upheld company standards and compliance requirements for operations.
- Collaborated effectively with interdisciplinary team members to provide comprehensive care for each resident.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Monitored inventory levels of food, clothing, toiletries, and medical supplies, ensuring that adequate stock is available at all times.
- Provided hands-on and proactive leadership to community services staff.
Site Manager
MedRite Urgent Care
NY
08.2024 - 01.2025
- Maintained safe operating compliance and verified that operations met best practice standards.
- Assigned work and monitored performance of project personnel.
- Coordinated workflow between departments to maximize productivity.
- Monitored job progress to ensure quality standards were met.
Field Supervisor
Ambulnz by DocGo
New York
01.2021 - 08.2024
- Responsible for the planning and achievement of goals and objectives consistent with the agency mission and philosophy
- Recruit, hire, train, and coach 15+ new employees per year
- Continually maintain and improve the agency's reputation and positive image of the services provided
- Achieve high staff morale and retention through effective communication, prompt problem resolution, and proactive supervisory practices
- Supervise and manage the overall assigned tasks of the attendants to make sure clients' needs are met
- Skillfully developed the agency's goals, objectives, standards of performance, policies, and procedures
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Fostered strong communication between field and office staff, enhancing project coordination and execution.
Medication Aide
Atria Senior Living
Great Neck
01.2018 - 04.2021
- Daily, provided habilitation services to 25+ clients per service plans (CFA, Individual Service Plan, Habilitation Plan)
- Assisted clients in skill development in activities of daily living, domestic living, recreation, and socialization
- Administered medication to clients in compliance with management, medical, and nursing policies and procedures
- Ensured assigned clients' nutritional needs were met according to prescribed diet; assisted with feeding as necessary
- Reported immediately any observed/known deficiencies in habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues, to management
- Weekly, performed household duties for clients, including cooking, goal-setting, and escorting during excursions
- Daily, supported individuals during in-program activities and assisted individuals with after-program activities
- Weekly, assisted participants with meal preparation and other household duties
- Organized game time and other recreational educational activities according to individual preferences
- Nightly, bathed and prepared individuals for sleep and activities taking place the following day
- Monitored patient vital signs and responded to emergencies as needed.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Assisted patients with activities of daily living, including medication reminders.
Certified Nursing Assistant (CNA)
Advanced Home Care
Brooklyn
01.2016 - 01.2017
- Facilitated activities of daily living, including personal hygiene management, grooming, feeding and ambulation, turning, and positioning in-home, long-term care patients or postoperative patients
- Preserved patient dignity and minimized discomfort while carrying out duties of daily hygiene, such as bedpan changes, diapering, emptying drainage bags, and bathing patients
- Transported patients between rooms and appointments or testing locations using assistive devices
- Maintained patient stability by checking vital signs and weight, and recording intake and outtake information
- Monitored and reported changes in patients' conditions to nurses and other healthcare professionals
- Performed wound care and non-sterile dressing changes, assisting clinical staff as needed
- Checked blood sugar levels, charting changes, and reporting alarming levels to appropriate clinical staff
Education
MEDICAL ASSITANT
STEPFUL
Detroit, MI11-2022
High School Diploma -
SAMUEL J. TILDEN HIGH SCHOOL
Brooklyn, NY06-2003
Skills
- Phlebotomy
- EKG
- Vital Signs Monitoring
- Medication Mgmt
- Patient Care
- Clinical Assistance
- Infection Control
- CPR/First Aid/BLS
- ATHENA EMR
- Medication administration
- Communication
- Customer Service
- Building Rapport
- Problem-Solving
- Organizational Skills
- Staff training
Education Certifications
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA), 01/01/22
- Associate of Science in Nursing, Carleen Home Health, Fort Lauderdale, FL, 01/01/15
- CPR & AED Certification, American Heart Association, New York, NY, 01/01/15
Core Competencies
Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control, CPR/First Aid, BLS, Patient Care, EMR, Diagnostic Testing, Vital Signs, Medication Administration, Wound Care, Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills
Languages
English
Professional
Spanish
Limited
Certification
- FOOD PROTECTION CERTIFICATE #25-07039OL
- CLINICAL MEDICAL ASSITSTANT PROGRAM
- NCPRF@ CPR/AED/ FIRST-AID #8A6D42 EXPIRES 3/2027
References
References available upon request.
Timeline
Shift Supervisor
Cherokee Nation Entertainment
09.2024 - Current
Site Manager
MedRite Urgent Care
08.2024 - 01.2025
Field Supervisor
Ambulnz by DocGo
01.2021 - 08.2024
Medication Aide
Atria Senior Living
01.2018 - 04.2021
Certified Nursing Assistant (CNA)
Advanced Home Care
01.2016 - 01.2017
MEDICAL ASSITANT
STEPFUL
High School Diploma -
SAMUEL J. TILDEN HIGH SCHOOL
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