FELICIA SARGENT
Memphis,USA
Summary
Accomplished professional with 25+ years of experience in financial services and workforce development. Proven expertise in financial analysis, loan operations, staff leadership, and customer support. Recently transitioned into career coaching and readiness, leveraging communication and organizational skills to guide students in professional development, job placement, and life skills training.
Overview
19
19
years of professional experience
Work History
Career Readiness Specialist
Dr. Benjamin Hooks Job Corps
01.2025 - Current
- Provide instruction in employability topics such as resume writing, interviewing techniques, job search strategies, and life skills
- Assist students in job search processes including application submissions, interview preparation, and job fair participation
- Collaborate with instructors, counselors, and career development staff to track student progress and meet placement goals
- Create and manage monthly calendars of events including military and college prep sessions, employer presentations, and ASVAB testing
- Coordinate off-center leaves for verified job interviews and maintain contact with students on assignment
- Ensure student registration with local One-Stop centers and maintain relationships with community employment resources
Career Transition Period
05.2024 - 01.2025
- Laid off due to organizational restructuring at First Horizon Bank
- Used time to explore new career opportunities aligned with education and mentoring passions
Sr. Loan Operations Analyst / Account Management Analyst
First Horizon National Bank
01.2015 - 05.2024
- Analyzed credit reports and financial data to support loan approvals per internal policies
- Prepared detailed correspondence for market lenders and clients
- Acted as a team mentor and consultant to management, handling complex or escalated cases
Credit Analyst II / Underwriter I / Closer III / Customer Service Specialist II
First Tennessee Bank
01.2006 - 01.2015
- Performed credit analysis and underwriting for HELOC and consumer loan applications
- Calculated debt-to-income ratios and evaluated financial qualifications
- Managed loan documentation, including ordering titles and appraisals
Education
Bachelor of Science - Business Administration
University of Memphis
01.2001
Associate of Applied Science - Natural Science
Shelby State Community College
01.1994
Skills
- Financial Analysis & Risk Assessment
- Workforce Development & Coaching
- Credit & Loan Operations
- Resume Writing & Interview Training
- Customer & Stakeholder Relations
- Team Leadership & Staff Development
- Microsoft Office (Word, Excel, Outlook)
- Systems: TSYS, CLAS, First Data, ALS, HOGAN
- Expert problem solving
- Analytical thinking
- Quality assurance
- Management collaboration
- Advanced communication
- Customer relations
- Documentation management
- Team collaboration
- Coaching and mentoring
- Technical troubleshooting
- Compliance monitoring
- Risk management
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Task prioritization
- Excellent communication
- Written communication
- Organizational skills
Languages
English
Full Professional
Timeline
Career Readiness Specialist
Dr. Benjamin Hooks Job Corps
01.2025 - Current
Career Transition Period
05.2024 - 01.2025
Sr. Loan Operations Analyst / Account Management Analyst
First Horizon National Bank
01.2015 - 05.2024
Credit Analyst II / Underwriter I / Closer III / Customer Service Specialist II
First Tennessee Bank
01.2006 - 01.2015
Associate of Applied Science - Natural Science
Shelby State Community College
Bachelor of Science - Business Administration
University of Memphis
Similar Profiles
Valerie BakerValerie Baker
Quality Assurance Specialist at Dr. Benjamin J. Hooks Job Corps Center- MINACT, IncQuality Assurance Specialist at Dr. Benjamin J. Hooks Job Corps Center- MINACT, Inc
Raymond BattlesRaymond Battles
Student Worker at Turner Job, Turner Job CorpsStudent Worker at Turner Job, Turner Job Corps
Nancy KozachynNancy Kozachyn
OFFICE MANAGER ASSISTANT/OFFICE MANAGER at DR. BENJAMIN Z. BENNOV PCOFFICE MANAGER ASSISTANT/OFFICE MANAGER at DR. BENJAMIN Z. BENNOV PC