Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Screws

Roosevelt,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
Globe, AZ
08.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided training and support to new staff members related to collections policies and procedures.

Server

The Dam Grill and Chill
Roosevelt, AZ
06.2022 - 01.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

dennys
Globe, Arizona
01.2022 - 07.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Fuel Station Attendant

Fry's Food And Drug
Globe, AZ
11.2020 - 07.2021
  • Greeted customers, answered questions and provided assistance with purchases.
  • Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
  • Verified customer identification for age-restricted products.
  • Operated cash register to process payments and issue receipts.
  • Assisted in training new employees on proper operating procedures.
  • Inspected fuel pumps to ensure accuracy of pricing information displayed.
  • Monitored fuel tanks to maintain adequate supply levels.
  • Performed daily inventory checks of merchandise and supplies.
  • Checked oil and water levels in vehicles as requested by customers.
  • Stocked coolers with beverages, snacks, cigarettes and other items.
  • Cleaned gas pumps, windows and doors to maintain a neat appearance.
  • Ensured safety regulations were followed at all times.
  • Provided excellent customer service by addressing complaints promptly.
  • Processed credit card transactions accurately and securely.
  • Adhered to company policies regarding cash handling procedures.
  • Scheduled routine maintenance for fuel pumps and related equipment.

Education

High School Diploma -

Graduation Alliance
Utah
02-2024

Skills

  • Customer Feedback Management
  • Inventory Assistance
  • Problem-Solving
  • Problem Resolution

Timeline

Customer Service Representative

Uhaul Moving And Storage
08.2023 - Current

Server

The Dam Grill and Chill
06.2022 - 01.2024

Server

dennys
01.2022 - 07.2023

Fuel Station Attendant

Fry's Food And Drug
11.2020 - 07.2021

High School Diploma -

Graduation Alliance

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Felicia Screws