Felicia Segura
San Jose,CA
Summary
Seeking a full-time position in public relations where I can leverage my strong communication skills, strategic thinking, and passion for engaging with audiences to drive brand awareness and enhance community presence. With a proven track record in crisis communication, relationship building, and content creation, I am dedicated to delivering impactful communication strategies that elevate brand reputation and foster meaningful connections with stakeholders.
Overview
14
14
years of professional experience
Work History
Deputy Sheriff
Santa Clara County Sheriff's Office
01.2016 - Current
- Public Information Officer, Patrol Deputy, Field Training Officer, Academy Instructor
Financial Aid Office (Work Studies)
San Jose City College
09.2012 - Current
- Successfully balanced academic responsibilities as a college assistant while excelling in collegiate sports
Implementation Advisor
8X8
01.2015 - 11.2016
- Proficiently handled inbound calls, troubleshooted customer issues, instructed on self-service portal usage, configured telephone extensions, assisted with number porting, met productivity metrics, and resolved escalations to enhance customer satisfaction.
Volleyball Coach
Evergreen Valley High School
01.2013 - 01.2015
- Led and inspired as the Head Volleyball Coach for the Junior Varsity team, fostering teamwork and athletic excellence.
Sales Associate/Stock
Finish Line
07.2010 - 08.2011
- Customer Service, sales, shipment & receiving
Life Guard
California's Great America
- Experienced lifeguard with exceptional water safety skills
Education
Justice Studies Bachelor of Science Degree -
San Jose State University
05.2015
Administration of Justice AS-T Degree -
San Jose City College
05.2013
Diploma -
Evergreen Valley High School
06-2011
High School Diploma -
Oak Grove High School
Skills
- Report Writing
- Interpersonal Communication
- Decision-Making
- Public Engagement
- Crisis Communications
- Communications strategies
- Stakeholder relationship management
- Strategic Planning
- Community Relations
- Branding
- Problem-Solving
- Community Relationship Building
- Time Management
Timeline
Deputy Sheriff
Santa Clara County Sheriff's Office
01.2016 - Current
Implementation Advisor
8X8
01.2015 - 11.2016
Volleyball Coach
Evergreen Valley High School
01.2013 - 01.2015
Financial Aid Office (Work Studies)
San Jose City College
09.2012 - Current
Sales Associate/Stock
Finish Line
07.2010 - 08.2011
Life Guard
California's Great America
Justice Studies Bachelor of Science Degree -
San Jose State University
Administration of Justice AS-T Degree -
San Jose City College
Diploma -
Evergreen Valley High School
High School Diploma -
Oak Grove High School
Similar Profiles
MariaLuz CruzMariaLuz Cruz
Clinical Nurse at Santa Clara County Sheriff's OfficeClinical Nurse at Santa Clara County Sheriff's Office
Lance LongakerLance Longaker
Deputy Sheriff at Santa Clara County Sheriff's OfficeDeputy Sheriff at Santa Clara County Sheriff's Office
Ernesto CentenoErnesto Centeno
Correctional Deputy Sheriff at Santa Clara County Sheriff's OfficeCorrectional Deputy Sheriff at Santa Clara County Sheriff's Office