Felicia Shearin
Hyattsville,MD
Summary
Management Analyst at Department of Veterans Affairs with expertise in project management and data analysis. Enhanced onboarding processes and created a comprehensive MA guide, resulting in improved operational efficiency. Demonstrated ability to foster employee engagement and build relationships aligned with organizational goals.
Overview
20
20
years of professional experience
Work History
Management Analyst
Department Of Veterans Affairs, Veterans Benefits Admin
Washington, USA
12.2019 - Current
- Functioned as primary contact for all Human Resources recruitment and onboarding activities.
- Collaborated with HR Specialist to ensure accurate documentation during recruitment processes.
- Guided new employees through onboarding, delivering essential documents and resources.
- Managed administrative operations for Policy & Procedures Division, evaluating processes for efficiency.
- Crafted action plans to enhance data integrity in Quality Assurance initiatives.
- Analyzed HR projects, identifying challenges and proposing actionable solutions.
- Developed assessment systems to evaluate program effectiveness and reviewed administrative processes thoroughly.
- Created comprehensive management analyst guide containing vital operational information for new hires.
Administrative Officer
Department of Veterans Affairs Medical Center (DC/VAMC)
Washington, USA
11.2014 - 12.2019
- Coordinated onboarding and recruitment as HR liaison, addressing administrative officer queries effectively.
- Supported leadership with annual budget preparation and quality assurance reporting tasks.
- Enhanced training efficiency through management of service training management systems (TMS).
- Ensured compliance by approving purchases for 40 purchase card accounts.
- Fostered positive relationships with PSAS employees, stakeholders, and Medical Center personnel.
- Acted as project manager to coordinate activities per Federal Acquisition Regulation (FAR) standards.
- Handled disciplinary actions according to HR protocols to maintain proper employee relations.
Program Specialist
Department of Veterans Affairs Medical Center (DC/VAMC)
Washington, USA
12.2011 - 11.2014
- Tracked and submitted provider data in VetPro electronic credentials system.
- Responded to inquiries about provider status while adhering to Privacy Act and VA policies.
- Conducted educational orientations for prospective clinical providers and clinical staff.
- Facilitated credentialing processes in VetPro by converting paper files to electronic formats.
- Provided logistical support by preparing program materials and managing certification documents.
- Utilized Microsoft Office, VetPro, and PrivPlus for letter and memo preparation.
- Demonstrated knowledge of VA regulations and Medical Center By-Laws.
- Managed licensure and CPR/BLS/ACLS certifications, ensuring compliance with DC VAMC By-Laws.
Staff Assistant
Department of Veterans Affairs Medical Center (DC/VAMC)
Washington, USA
12.2010 - 12.2011
- Facilitated equipment procurement for budget allocations to meet medical equipment needs.
- Collaborated with VAMC and Martinsburg VAMC to prioritize medical equipment listings annually.
- Revamped administrative processes for Radiology Service through research and analysis of equipment implementation.
- Coordinated demolition and equipment schedules, identifying issues and proposing solutions.
- Liaised with facility engineers and architects to communicate concerns during planning and construction phases.
- Participated in Project Planning Committee, providing feedback on service-level issues to leadership.
- Managed office schedules, call rosters, and maintained Service Chief’s appointment calendar.
- Served as primary timekeeper, verifying payroll records and handling leave requests for staff.
Program Specialist
Department of Veterans Affairs Medical Center (DC/VAMC)
Washington, USA
09.2005 - 12.2010
- Facilitated accurate data entry and tracking for VetPro electronic credentials system.
- Coordinated inquiries regarding provider status and information, adhering to Privacy Act regulations.
- Reviewed Medical Center by-laws, ensuring timely distribution to providers upon appointment or revision.
- Conducted proactive education for providers on VetPro system usage and offered timely assistance.
- Maintained credentialing calendar to alert providers of expiration dates and renewal procedures.
- Provided logistical support through preparation of program materials and management of extensive mailings.
- Operated Microsoft Office 2000 for composing letters, memos, and handbooks efficiently.
- Demonstrated expertise in VA regulations, office management, and customer service.
Education
Graduate - College Prep
Northampton County High School West
Gumberry, NC06-1984
LEAD Graduate Certificate - Leadership & Supervisory Skills
VAMC Lead Program
Washington, DCSome College (No Degree) - Administration of Justice
University of The District of Columbia
Washington, DCSkills
- Customer service and onboarding
- Timekeeping and payroll
- Human resources management
- Record and budget monitoring
- Organizational skills
- Credentialing and privileging
- Investigative research
- Approving official for reconciliations
- Campus shipping coordination
- Security coordination
- Excel proficiency (GUI)
- Inpatient payment systems (IPPS)
- Policy development and enforcement
- Health administration expertise
- Leadership development
- Patient travel coordination
- Medical terminology knowledge
- Office automation skills
- Meeting planning and scheduling
- Finance and budgeting skills
- HIPAA privacy compliance training
- Sexual harassment prevention training
- Professional writing skills
- Microsoft Office proficiency (Word, Excel, Outlook, Access)
- Management and training experience
- EEO counseling certification
- CPR certification holder
- Contracting expertise (FORCE)
- Inventory control management (VISTA)
- Training management system administration (TMS)
- Advanced administrative operations experience
Collateral Duties
- Prosthetics Service Re-Organizational Team
- Chair, Fundraising Committee for the Employees' Association for the VA Medical Center.
- Graduate of the VA Leadership Program.
- Coordinated the Nursing Service Program's VetPro Project.
- Service Level Customer/Patient Advocate.
- Controlled Substance Inspector.
- Director’s Hawkeye Team.
- Compensated Work Therapy Manager.
- Vendor POC for PSAS.
Strengths And Abilities
- Program and Management Analyst
- Customer Service
- Timekeeping
- Human Resources
- Record/Budget Monitoring
- Quality Organizational Skills
Specialized Training Received
- Credentialing and Privileging
- Investigative Research
- Approving Official (Reconciliations/US Bank)
- UPS Campus Shipping Coordinator
- PIV Security Coordinator
- Pros Plus Excel (GUI)
- IPPS (Inpatient Prospective Payment System)
- ADPAC (ECar) Facilitator
- Developing/Enforcing Policies
- Health Administration/Veterans Affairs
- Leadership Upward Mobility
- Patient Travel Workshop
- Medical Terminology I & II
- Office Automation & Administration
- Payroll/Timekeeping (VATAS)
- Meeting Planning (Scheduling/SharePoint)
- Finance/Budgeting Planning Skills
- HIPPA Privacy Act Training
- Sexual Harassment Training
- Writing & Oral Communication Courses
- Professional writing skills
- MS Word, Excel, Windows, Outlook, Access
- Record of management and training experience
- EEO Counseling
- CPR Certification
- FORCE (Contracting)
- Inventory Controls (VISTA)
- (TMS) Administrator/Coordinator
- VISTA/CPRS (served as training coordinator @ VHA)
Memberships And Affiliations
- Member of Delta Sigma Theta Sorority, Inc.
Self Development
- Momentum Education Basic and Advanced Graduate
- Momentum Education Graduate DCLT7 – Torch Bearer
Recommendations References
Available Upon Request
Applicant Certification
I certify that, to the best of my knowledge and belief, all the information on and attached to this application is true, correct, complete and made in good faith. I understand that false or fraudulent information on or attached to this application may be grounds for not hiring me or for firing me after I begin work and may be punishable by fine or imprisonment. I understand that any information I give may be investigated.
Business Contact
240-291-1080, felicia.shearin@va.gov
Business Address
1800 G. Street, NW, Washington, DC, 20006
Remote Address
- Landover, MD 20785
Timeline
Management Analyst
Department Of Veterans Affairs, Veterans Benefits Admin
12.2019 - Current
Administrative Officer
Department of Veterans Affairs Medical Center (DC/VAMC)
11.2014 - 12.2019
Program Specialist
Department of Veterans Affairs Medical Center (DC/VAMC)
12.2011 - 11.2014
Staff Assistant
Department of Veterans Affairs Medical Center (DC/VAMC)
12.2010 - 12.2011
Program Specialist
Department of Veterans Affairs Medical Center (DC/VAMC)
09.2005 - 12.2010
Graduate - College Prep
Northampton County High School West
LEAD Graduate Certificate - Leadership & Supervisory Skills
VAMC Lead Program
Some College (No Degree) - Administration of Justice
University of The District of Columbia
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