Felicia Shelton

Performs deficiency analysis of patient medical records to ensure compliance with Medstar Health Hospital policy and procedures.

Performs quantitative and qualitative review, verifies physician signature, and the presence of key reports such as history and physical and discharge summaries in the medical record(s).

Selects appropriate assignments from analysis task queue daily.

Assists providers on dictation and transcription problems.

Validates the data integrity and reliability of transcribed patient reports.

Identifies and assigns deficient medical records / charts to appropriate medical staff member for completion.

Enters deficiencies and physician assignments into the department's computer system. Performs a process of re-analysis of patient medical record to ensure all deficiencies have been completed by the medical staff.

Assists with reviewing and processing authorized release of information requests for patient information that are consistent with Hospital policies and federal regulations.

Retrieves records from unit and perform scanning process according to procedure and within established time frame.

Responded to emails and other correspondence to facilitate communication and enhance business

processes.

Processed travel, conference reimbursements for executive team and providers.

Distributed company-wide announcements, booked conference rooms and coordinated catering for

monthly staff development forum.

Organized and prepared documents for providers seeking Faculty Appointments and Promotions.

Promoted team productivity by keeping supplies organized and well-stocked.

Created and managed office systems to efficiently deal with documentation.

Maintained providers liberal leave using MyTime and Off Book Tracking System in excel.

Organized Grand Rounds to include obtaining financial disclosures for speakers, editing titles and

objectives, complete tri-annual CME reporting, Powerpoint slides for each speaker.

Aided in development and enhanced patient management and workflow processes.

Conducted interview assessments of potential new hires.

Trained and onboarded recently hired employees on toxin workflow, company guidelines, conduct and

practices and offered to assist.

Evaluate proficiency of all new Botox Coordinators and provided recommendations to the hiring

manager.

Partnered with other healthcare professionals, pharmaceutical representatives to create and implement

individualized care plans for patients receiving Botox injections for Movement Disorders and Chronic

Headaches.

Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical

charts and maintaining high levels of communication.

Received and process applications for prior authorization services, accurately maintain quality

pre-authorization documentation to guarantee successful retrieval of prior authorization approvals.

Managed prescriptions by sending electronic requests for new medications and refills.

Provided consultants with pharmaceutical company's to develop useful online portal navigation.

Analyze incoming data from the department's monthly reports to create new initiatives to improve

productivity and provide recommendations during staff meetings with Unit Manager.