Felicia Sheppard
Gonzales,LA
Summary
Versatile and friendly customer service professional with a passion for customer interactions. With 10 years experience in a variety of roles, including office administration, marketing, and personal assistance. Proficient in office software and hardware, scheduling, and customer service. Proven skills in sales, data entry, technical support, and communication. Strengthening client relations by managing more complex customer issues and potentially mentoring new representatives. Ensuring quality service standards are met. Developing and focusing on strategies to improve customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
PooraviHospitality
09.2020 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Regularly worked long hour requiring sustained focus in front of a computer, and consistently met deadlines.
- Maintained organized and clean front office area. Process payments.
- Managed high-volume phone calls.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate Degree - Computer And Information Systems
SOME COLLEGE
Certification - Google IT
01.2025
High School Diploma - Graduate of 2005
05.2005
Skills
Analytical ability
Communication
Creativity
Desire to help others positively
Organization
Faithful to company's core values
Perseverance
Problem-solving and Risk taker
Resourcefulness
Time Management
Microsoft Office Suite
Zendesk, Zoom, and all support
Meets KPI at all times
Troubleshooting
Additional Information
Comfortanle and quiet office space with quality high speed internet. Open too extra hours and weekends.
Timeline
Front Desk Receptionist - PooraviHospitality
09.2020 - 04.2024
Penn Foster College - Associate Degree, Computer And Information Systems
Coursera - Certification, Google IT
St. Amant High School - High School Diploma, Graduate of 2005
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