Felicia Shirley
Newton,NC
Summary
Developed strong organizational and communication skills in medical office environment, seeking to transition into new field. Skilled in managing patient interactions and handling administrative duties with precision. Looking to leverage these abilities in dynamic and growth-oriented setting.
Overview
12
12
years of professional experience
Work History
Medical Office Assistant
UNC Cadwell
02.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used to Epic to make appointments for doctor visits and procedures.
Medica Office Assistant
Center For Pain Management
08.2021 - 12.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
Medical Office Assistant
UNC Caldwell
08.2012 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Epic to schedule appointments for doctor visits and procedures.
In-Home Health Care Aide
Caregivers By Design
07.2017 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Implemented safety measures such as fall prevention strategies to ensure patient well-being at all times.
- Maintained detailed documentation of patient progress, treatments provided, and any concerns or changes observed.
Education
Associate of Applied Science - Medical Office Administration
CCC&TI
Hudson, NC06.2012
High School Diploma -
Hibriten High School
Lenoir, NC05.1996
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Attention to detail
- Positive attitude
Timeline
Medical Office Assistant
UNC Cadwell
02.2023 - Current
Medica Office Assistant
Center For Pain Management
08.2021 - 12.2022
In-Home Health Care Aide
Caregivers By Design
07.2017 - 03.2020
Medical Office Assistant
UNC Caldwell
08.2012 - 08.2021
Associate of Applied Science - Medical Office Administration
CCC&TI
High School Diploma -
Hibriten High School
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