Felicia Singh
Alachua,FL
Summary
Operations -focused supervisor with 10+ years of expeience supporting daily center operations, staff supervison, scheduling, payroll coordination, and customer-facing administration. Results- driven leader skilled in training teams, improving workflows, and maintaing compliance while delivering professional, people- centered service.
Overview
14
14
years of professional experience
Work History
Inbound Team Leader
Target
New York, New York
01.2022 - 04.2024
- Supervise daily operational workflows to ensure efficiency, accuracy, and compliance with company standards
- Support staff scheduling, task delegation, and coverage to meet operational needs
- Train and coach team members to improve productivity, accuracy , and procedural compliance
- Maintain accurate documentation, inventory counts, and operational records
- Serve as point of contact for operational issues, emergency needs, and regulatory visits
- Support leadership with operational changes and process improvements
Assistant Store Manager
Starbucks
New York, New York
01.2016 - 01.2019
- Managed daily operations including scheduling, payroll processing, inventory control, and staff supervision
- Processed weekly payroll using Kronos ensuring accuracy and timely submission
- Coordinated staff schedule and led weekly operational meetings
- Forecasted inventory and budgets for 350+ SKUs per quarter
- Maintained compliance with safety, cash handling, and operational procdeures
- Served as primary customer contact, resolving issues and supprting service excellence
Supervisor
Starbucks
New York, New York
01.2010 - 01.2016
- Supported daily operations through staff coordination, customer service, and workflow management
- Trained and coached employees to meet performance and service standards
- Handled customers concerns professionally while maintaing operational efficiency
- Ensured compliance with food safety, cash handling, operational procedures
- Assisted management with scheduling, task assignments and performace feedback
Education
Bachelor of Science - Accounting
Monroe College
Bronx, NYSkills
- Staff training
- Operational compliance
- Workflow management
- Inventory control
- Scheduling management
- Customer relationship management
- Payroll processing
- Team Traing & Coaching
- Time Management
- Attention to detail
- Verbal and Written Communication
- Compliance and Safety Standards
- Process Improvement
- Front Desk Operations
Timeline
Inbound Team Leader
Target
01.2022 - 04.2024
Assistant Store Manager
Starbucks
01.2016 - 01.2019
Supervisor
Starbucks
01.2010 - 01.2016
Bachelor of Science - Accounting
Monroe College