Felicia Smith
High Point,United States
Summary
Dynamic leader and adept damage assessor with a proven track record in enhancing emergency management processes and directing critical policy investigations. Achieved a 40% increase in operational efficiency through effective team training and streamlined data collection practices. Proficient in GIS mapping and fostering strong interpersonal relationships, consistently surpassing project goals. Career aspirations include further advancing emergency management strategies to drive community resilience.
Overview
18
18
years of professional experience
Work History
Lead Substantial Damage Assessor
Tidal Basin
Citrus County, FL
10.2024 - Current
- Perform on-site inspections of residential and non-residential structures in Special Flood Hazard Areas (SFHAs) to determine the extent of damage from disasters such as floods, fires, and other events
- Use the FEMA Substantial Damage Estimator (SDE) tool to collect detailed information about building conditions, including the condition of structural components, utilities, and other elements
- Document damage through photographs, field notes, and measurements, ensuring all necessary data is captured for accurate assessments
- Ensure the accuracy of data by cross-referencing local building records, tax assessments, and other available resources to determine pre-damage market values and estimated repair costs
- Serve as a liaison between property owners and local government officials to explain inspection findings and regulatory requirements
- Assist in answering questions from the public about the damage assessment process, NFIP regulations, and options for rebuilding or mitigating future flood risk
DATA ENTRY CLERK
Tidal Basin
Lake City, FL
10.2023 - 02.2024
- Assisted with managing field staff living expenses by collecting weekly lodging folios from contracted lodging providers
- Supported accounting department with disbursing per diem by obtaining missing information from working expenses template
- Served as project manager’s point of communication for employee inquiries related to payroll and per diem allocations
- Created spreadsheets to track data entries
- Followed up on pending tasks until completion
- Gathered and documented statistical information to generate reports
- Located information contained in files to meet requests by supervisors and other departments
- Assisted colleagues with resolving any issues related to data entry operations
CLAIMS ADJUSTER
State Farm
High Point, NC
04.2023 - 08.2023
- Interpreted policy language to determine coverage for insureds under various lines of business
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery
- Reviewed medical records, police reports and other documents related to claim investigations
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims
SUBSTITUTE TEACHER
Kelly Services
High Point, NC
09.2022 - 03.2023
- Provided instruction and guidance to students in the absence of a regular teacher
- Organized lesson plans and activities for students
- Assisted with classroom management issues when needed
- Implemented school policies and procedures in the classroom
- Collaborated with other teachers to ensure student success
- Maintained accurate records of student performance, attendance, and behavior
- Monitored student progress throughout the day
- Supported special needs students by providing individual instruction as needed
- Ensured that each student had access to appropriate materials and resources
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations
- Promoted a safe and secure atmosphere within the classroom setting
DEBRIS OPERATION MANAGER
Witt O'Brien's
08.2022 - 10.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Coached, mentored and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Provided leadership during times of organizational change or crisis situations
- Ensured compliance with all applicable laws, regulations, industry standards
FIELD MONITOR/ DATA COLLECTOR
Synergy Disaster Recovery
Boulder, CO
05.2022 - 08.2022
- Direct a combination of personnel, crews and different types of Incident Command System (ICS) equipment in performing tactical missions on a division or segment of a division, on wild-land fire incidents
- Assist in monitoring of trucks and crews to make sure the correct debris types are dumped at the landfill!
- Data collection of debris type on ROW and collected information of debris that went to the different landfills
LEAD TASK FORCE LEADER
CDR Maguire
Medford, OR
11.2020 - 05.2021
- Direct a combination of personnel, crews and various Incident Command System (ICS) equipment to perform tactical missions and wild-land fire incidents
- Provide the tactical assignments documented in the Incident Action Plan (IAP) and direct its execution
- Review complex documentation for missing hours, equipment, materials, etc
- Ensure the safety and welfare of Operations Section personnel
- Managed over 30 monitors per day, and overlooked federal documents to make sure data was correct at the end of day
- Participate in site visits/inspections
- Responsible for oversight and quality assurance of field operations
ASSISTANT UNDERWRITER
State Farm
Dunwoody, United States
09.2019 - 06.2020
- Respond to agents' questions regarding policy billing and processing procedures
- Research policy information and enter policy changes
- Process high volume policy changes using guidelines and procedures in compliance with state laws
- Collaborate with State Farm Agents to determine member policy limits
FIELD DEBRIS SUPERVISOR
Witt O'Brien's
Miami, FL
09.2017 - 01.2018
- Directed and supervised team of 15 employees in daily operations
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Tracked progress on projects and provided timely feedback to staff members
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
MEDICAL CLAIMS SPECIALIST
Convergent USA
Boca Raton, FL
11.2012 - 09.2017
- Submitted and tracked medical claims to insurance companies via electronic or paper methods
- Resolved issues related to denied or underpaid claims in a timely manner
- Assisted with the development of new billing procedures and policies
- Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed
- Adhered to HIPAA regulations while managing confidential patient information
- Provided feedback on coding errors and discrepancies found in submitted claims
- Conducted research into complex medical coding issues to ensure proper reimbursement
- Reviewed denials, rejections, and underpayments from insurance carriers
OPERATION SALES DIRECTOR
TCC Media
Coral Springs, FL
11.2006 - 10.2012
- Created, maintained and evaluated customer databases in order to maximize sales opportunities
- Developed and implemented strategic sales plans to increase customer base and ensure customer retention
- Analyzed data on customer buying habits, preferences and demands to optimize product offerings
- Collaborated with marketing team to develop promotional materials that effectively communicated the company's message
- Provided guidance, mentoring and training support to entry-level sales personnel
- Developed incentive programs to motivate staff towards achieving set targets
- Supported management team by providing timely feedback regarding operations efficiency
- Hired and trained talented employees to build valuable, skilled sales team
Education
Associate of Arts - Business Management
Miami Dade College
Miami, FLFEMA CERTIFIED - IS-100.C Introduction to the Incident Command System, IS-200.B Basic Incident Command System for Initial Response, IS-235 Emergency Planning, IS-320 Wildfire Mitigation Basics for Mitigation Staff, IS-632.A Introduction to Debris Operations, IS-633 Debris Management Plan Development, IS-700.B An Introduction to the National Incident Management System, IS-800.C National Response Framework, An Introduction, Other FEMA courses taken include: IS-20.21/IS-21.21/IS-35.21/IS-37.21/IS-120.C/IS-124.C/ IS-201/IS-230.D/IS-230.E//IS-240.C/IS-241.B/IS-242.C/IS-244.B/IS-727
Urban Assembly School For Emergency Management
New York, NYSkills
- Leadership Skills
- Time Management
- Training and Recruitment
- Critical Thinking
- Emergency Management
- Deadline Oriented
- Detail Oriented
- Strong Interpersonal and Communication Skills
- Database Management
- Policy Investigations
- GIS mapping
- Data collection techniques
- Property inspection
- Damage assessment
Timeline
Lead Substantial Damage Assessor
Tidal Basin
10.2024 - Current
DATA ENTRY CLERK
Tidal Basin
10.2023 - 02.2024
CLAIMS ADJUSTER
State Farm
04.2023 - 08.2023
SUBSTITUTE TEACHER
Kelly Services
09.2022 - 03.2023
DEBRIS OPERATION MANAGER
Witt O'Brien's
08.2022 - 10.2022
FIELD MONITOR/ DATA COLLECTOR
Synergy Disaster Recovery
05.2022 - 08.2022
LEAD TASK FORCE LEADER
CDR Maguire
11.2020 - 05.2021
ASSISTANT UNDERWRITER
State Farm
09.2019 - 06.2020
FIELD DEBRIS SUPERVISOR
Witt O'Brien's
09.2017 - 01.2018
MEDICAL CLAIMS SPECIALIST
Convergent USA
11.2012 - 09.2017
OPERATION SALES DIRECTOR
TCC Media
11.2006 - 10.2012
Associate of Arts - Business Management
Miami Dade College
FEMA CERTIFIED - IS-100.C Introduction to the Incident Command System, IS-200.B Basic Incident Command System for Initial Response, IS-235 Emergency Planning, IS-320 Wildfire Mitigation Basics for Mitigation Staff, IS-632.A Introduction to Debris Operations, IS-633 Debris Management Plan Development, IS-700.B An Introduction to the National Incident Management System, IS-800.C National Response Framework, An Introduction, Other FEMA courses taken include: IS-20.21/IS-21.21/IS-35.21/IS-37.21/IS-120.C/IS-124.C/ IS-201/IS-230.D/IS-230.E//IS-240.C/IS-241.B/IS-242.C/IS-244.B/IS-727
Urban Assembly School For Emergency Management
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