Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felicia Smith

Charlotte,NC

Summary

Dynamic Wellness Coordinator at Merrywood on Park with a proven track record in health promotion and employee engagement. Enhanced participation in wellness initiatives through innovative marketing strategies, while fostering strong relationships and effective communication across teams. Skilled in program leadership and conflict resolution, driving positive outcomes in workplace wellness.

A wellness professional driven by high standards and commitment to results. Known for designing wellness programs that promote healthy work culture. Team-focused with collaborative spirit, adapting to changing needs and ensuring consistent outcomes. Recognized for effective communication and organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Wellness Coordinator

Merrywood on Park
06.2022 - Current
  • Collected and tracked information about participation and outcomes of individual programs.
  • Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
  • Increased participation in wellness initiatives by effectively promoting and marketing available resources.
  • Organized schedules for comprehensive group fitness programs.
  • Facilitated open communication channels within the organization regarding wellness goals and progress updates, maintaining transparency and accountability among all stakeholders involved in the process.
  • Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming.

Memory Care Director

The Addison of Indian Trail
02.2022 - 06.2022
  • Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
  • Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
  • Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
  • Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
  • Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
  • Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
  • Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
  • Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
  • Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
  • Established strong relationships with local healthcare providers, ensuring comprehensive medical support for memory care residents when needed.
  • Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
  • Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
  • Created a safe and comfortable living environment for residents by closely monitoring their physical health and addressing any changes promptly.
  • Developed therapeutic activities tailored to residents'' cognitive abilities, resulting in increased engagement and socialization among individuals with dementia.
  • Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
  • Enhanced staff performance by providing ongoing training and support in dementia care best practices.

Supervisor

Brookdale at Cotswold
09.2018 - 05.2022
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Collected, arranged, and input information into database system.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

No Degree - Nursing

Wilson Community College
Wilson, NC
05-2018

Skills

  • Medical records management
  • Health promotion
  • Fitness assessment
  • Healthcare team collaboration
  • Program leadership
  • Employee engagement
  • Health education
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • CPR certification
  • Staff supervision
  • Leadership training
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Relationship building
  • Team building
  • Task prioritization
  • Interpersonal skills
  • Client relationship management
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Interpersonal communication

Certification

  • Certified Med Aid
  • Certified Nursing Assistant

Timeline

Wellness Coordinator

Merrywood on Park
06.2022 - Current

Memory Care Director

The Addison of Indian Trail
02.2022 - 06.2022

Supervisor

Brookdale at Cotswold
09.2018 - 05.2022

No Degree - Nursing

Wilson Community College

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Felicia Smith