Felicia Smith
Apopka,FL
Summary
Dynamic and results-driven professional with experience at Starbucks, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and drive sales growth through effective training and cross-functional collaboration. Skilled in cash handling and time management, consistently delivering exceptional customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Jeff's Bagel Run
08.2025 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and grinders to ensure optimal beverage quality.
- Maintained cleanliness and organization of workstations and equipment throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
Shift Leader
Starbucks
03.2024 - 12.2024
- Orlando Led team in efficient execution of daily operational tasks and customer service standards.
- Trained new baristas on beverage preparation, equipment usage, and customer engagement techniques.
- Managed inventory levels to ensure product availability while minimizing waste and loss.
- Implemented store promotions to enhance customer experience and drive sales growth.
Technical Support Representative
Asurion
07.2023 - 04.2024
- Provided technical support to customers via phone, email, and chat platforms.
- Diagnosed hardware and software issues, ensuring timely resolution of customer concerns.
- Documented troubleshooting steps and solutions in knowledge base for future reference.
- Assisted customers with product installations and upgrades, enhancing user experience.
Sales Representative
City Furniture
11.2022 - 10.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to provide accurate information.
- Collaborated with team members to ensure efficient inventory management and restocking procedures.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
Bachelor of Science - Elementary Education
Valencia College
Orlando, FLSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Adaptability
- Cross functional collaboration
- Decision making
- Cash handling
Certification
Cpr certified
Registered Behavioral technician
Timeline
Barista
Jeff's Bagel Run
08.2025 - Current
Shift Leader
Starbucks
03.2024 - 12.2024
Technical Support Representative
Asurion
07.2023 - 04.2024
Sales Representative
City Furniture
11.2022 - 10.2023
Bachelor of Science - Elementary Education
Valencia College