Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Speller

Rocky Mount,NC

Summary

Highly efficient production worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Pitwall Asssociate

NAPA Distribution Center
06.2022 - 08.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Mentored and coached other team members to meet daily sales goals.

Warehouse Packer

Cato Fashions Distribution Center
02.2021 - 04.2022
  • Created shipping labels to complete daily order processing.
  • Packed, weighed and shipped items per customer specifications.
  • Organized items on racks, shelves and bins to maintain established order.
  • Reviewed orders to verify products met specifications.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Backroom Associate

Walmart
11.2019 - 10.2020
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept work areas neat, clean and free from debris.

Remote Technical Support Representative

Mass Markets
06.2017 - 10.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Used ticketing systems to manage and process support actions and requests.

Remote Customer Service Representative

MCI
01.2016 - 05.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Remote Healthcare Representative

Alorica
12.2014 - 12.2015
  • Communicated regularly with patients about billing issues, appointments and procedures.
  • Interacted with different insurance companies to verify patient eligibility and benefits.
  • Analyzed patients' abilities to pay for services to determine charges on sliding scales.
  • Used medical terminology knowledge to explain procedures, policies and services to patients.
  • Followed up with doctors and nurses to obtain necessary information to complete patients' records.
  • Obtained patient information to properly record and document demographics and medical histories.

Cleaner

Guardian Services Industries
10.2001 - 11.2014
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Education

GED -

CAMBA's Adult Literacy Center
New York, NY
06.1998

Skills

  • Time Management
  • Attention to Detail
  • Business Strategies
  • Issue Resolution
  • Multiple Priorities Management
  • Customer Engagement
  • Good Telephone Etiquette
  • Critical Thinking
  • Clerical Support
  • Active Listening
  • Self-Motivated
  • Data Entry

Timeline

Pitwall Asssociate

NAPA Distribution Center
06.2022 - 08.2022

Warehouse Packer

Cato Fashions Distribution Center
02.2021 - 04.2022

Backroom Associate

Walmart
11.2019 - 10.2020

Remote Technical Support Representative

Mass Markets
06.2017 - 10.2019

Remote Customer Service Representative

MCI
01.2016 - 05.2017

Remote Healthcare Representative

Alorica
12.2014 - 12.2015

Cleaner

Guardian Services Industries
10.2001 - 11.2014

GED -

CAMBA's Adult Literacy Center

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Felicia Speller