Felicia Stafford
Lexington,MO
Summary
Proven CNA/CMT with a track record of enhancing patient satisfaction and promoting independence at Riverbend Heights Health Rehab. Skilled in vital signs monitoring and delivering compassionate care, demonstrated through improved patient well-being and safety. Excelled in teamwork and efficiency as a Hostess Trainer, contributing to an inviting atmosphere and smooth operations.
Overview
14
14
years of professional experience
Work History
CNA/CMT
Riverbend Heights Health Rehab
02.2011 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Hostess Trainer
Joes Crab Shack
07.2016 - 11.2016
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Dishwasher/Server
Wentworth Military Academy and College
08.2010 - 02.2011
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Associate Of General Studies -
Wentworth Military Academy And College
Lexington MOSkills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
Timeline
Hostess Trainer
Joes Crab Shack
07.2016 - 11.2016
CNA/CMT
Riverbend Heights Health Rehab
02.2011 - Current
Dishwasher/Server
Wentworth Military Academy and College
08.2010 - 02.2011
Associate Of General Studies -
Wentworth Military Academy And College
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