Summary
Overview
Work History
Education
Skills
Timeline
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FELICIA TANK

Alpharetta,GA

Summary

Accomplished Human Resources Professional.

Proactive in meeting company issues in providing innovative solutions.

Overview

23
23
years of professional experience

Work History

Human Resources Director

ON Services
01.2023 - Current

Partner with CEO regarding strategic HR initiatives. Provide strategic partnership with C-Suite executive leadership. Responsible for execution of organization-wide HR strategies and goals. Drive innovation and continuous improvement within the HR function and organization

  • Oversaw HR requirements support for two company acquisitions
  • Designed company human resources intranet site
  • Managed implementation of new payroll provider.

Human Resources Senior Consultant

Desmond Consulting Group
02.2011 - 01.2023

Deliver HR support to small organizations without dedicated internal HR function. Evaluated existing business processes, recommending improvements that led to increased operational efficiency. Provide human resources solutions to support client company goals. Guide clients through employment law and employee relations strategy.

  • Oversees the design and delivery of Health and Welfare Benefits programs including open enrollment, communicating benefits information to employees
  • Reduced payroll processing costs by 50% and employee benefit costs by 15%.



Human Resources Manager

Kraft Foods
09.2008 - 06.2009

Managed labor relations with two collective bargaining agreements. Responsible for resolving workplace conflicts and disputes through mediation and negotiation, fostering a positive work environment. Conduct high level investigations to provide resolution recommendations. Oversaw employee disciplinary meetings, terminations, and investigations. Provided guidance on labor laws and regulations, mitigating legal risks for the organization.

  • Represented company in two union contract negotiations and two grievance arbitrations


Area Human Resources Manager

Sears Holdings
09.2006 - 12.2007

Provide strategic consultation to Logistics Department VP and Director level management. Provide management and support to HR Managers at five unionized distribution centers

  • Conducted field audits to implement HR best practices at distribution centers
  • Oversaw HR activities and communications during facility consolidations.

Senior Human Resources Generalist

DHL
09.2001 - 09.2006

Responsible for employee relations for 2500 employee base; provided guidance on policies, procedures, and benefit plans. Provide guidance to Service, Sales and Customer Service Management regarding coaching/counseling.

  • Designed management training course-evolved to becoming company-wide program
  • Co-developed company-wide training records database for employee base of 25k
  • Facilitated corporate and labor relations training, including workplace compliance training to reduce liability risk
  • Implemented internship program that provided valuable learning experiences for students while contributing skilled labor to the organization.


Education

Bachelor of Arts Degree - Psychology and Education

Monmouth College
Monmouth, Illinois

Skills

  • HR Planning & Management
  • Policies & Procedures
  • Change Management
  • Employee & Leadership Development
  • HR Risk Management
  • Employee & Labor Relations
  • Project Management
  • Strategy Implementation
  • Continuous Improvement

Timeline

Human Resources Director

ON Services
01.2023 - Current

Human Resources Senior Consultant

Desmond Consulting Group
02.2011 - 01.2023

Human Resources Manager

Kraft Foods
09.2008 - 06.2009

Area Human Resources Manager

Sears Holdings
09.2006 - 12.2007

Senior Human Resources Generalist

DHL
09.2001 - 09.2006

Bachelor of Arts Degree - Psychology and Education

Monmouth College
FELICIA TANK